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Stratstone Land Rover Milton Keynes
Northfield Drive, Northfield, MK15 0DQ
northfield
4.2 (30,996 reviews)
Joined 2015
Stratstone Land Rover Milton Keynes
Northfield Drive, Northfield, MK15 0DQ
I booked in for a service and brake discs replaced, on completion Sam explained that the discs where still within tolerance, so great news less to pay, I may have gone to another dealership and they may have just changed them as I requested, that’s why you get 5 stars, keep up the good work
This was my first purchase through Stratsone Audi Bolton. My salesman was Peter Burman who is extremely personable and takes the time to listen to you and guide you through your purchasing choices. Peter kept me informed of the build and delivery timescales. The handover was a great experience and I got to see other members of the Bolton team. I would be happy to recommend Stratstone Audi Bolton if you are considering an Audi.
We purchased an ex-demo 1-series from Stratstone BMW Harrogate. They handed over a vehicle with visible paintwork damage with a commitment to book the car in subsequently to repair/rectify this, but once the car was sold they have not replied to multiple e-mails and phone call messages to resolve the issue. Absolutely appalling after-sales customer service - I have never encountered anything like this. AVOID THIS DEALERSHIP!
Trying to contact the garage to speak to them prior to my car going in & the following day was absolutely ridiculous. I must have phoned at least 20 times & couldn’t get through, in fact I thought on the Saturday when I was trying to collect my car that phone lines were down. However, when I just turned up in the hope I would be able to take my car & asked, I was told phone lines were fine. On the few occasions I did speak to people, I found them to be very unprofessional & lacked any enthusiasm. On one attempt, I couldn’t even make out what the girl said when she answered the phone. That being said, when I did get through to Vari, I found her to be very friendly & helpful. She followed through on what she said. I was also disappointed that my car wasn’t cleaned as part of the service it received. I have always experienced that in the past from other garages & assumed a brand like Mercedes would be the same. I am really disappointed the fact a brand new car that I purchased on the 30th January has had to be brought in to be looked at already, let alone the service I have recieved from Mercedes.
Extremely disappointing experience with Stratstone Doncaster. This was my fourth brand-new M car purchased from the Stratstone Group and my second from Doncaster, costing just under £100k in October 2025. Unfortunately, the car was supplied with a manufacturing defect from new, which BMW subsequently acknowledged. Following two failed repair attempts, the proposed third repair involved cutting and welding the chassis. Whilst BMW considered this an acceptable repair on effectively a brand new car with 2,500 miles, I exercised my legal right to reject the vehicle under the Consumer Rights Act 2015. What followed has been weeks of unnecessary difficulty, delays, and resistance from both Stratstone Doncaster and BMW UK. Despite raising legitimate concerns and acting entirely within my consumer rights, the level of customer service I received has fallen well below what I would expect from a premium manufacturer and retailer. Having spent approximately £300k with the Stratstone Group since 2015, it is disappointing to conclude that customer loyalty appears to carry little weight when a serious issue arises. The one exception was Craig Smith in the sales team, who was professional, honest, and helpful throughout. If the wider business treated customers with the same level of care, my experience may have been very different. I am now pursuing legal action against both Stratstone Group and BMW UK. Based on my experience, I would advise others to proceed with caution as this Group are disingenuous. I’ll no doubt get the standard response on here from retailer but for anyone interested in my case the full details are on the M3cutters.co.uk forum under the g80 section (G81 Manufacturering Defect).
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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