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Stratstone BMW Chesterfield
Eastside Park, Eastside Road, Chesterfield, S41 9BH
chesterfield
4.2 (30,079 reviews)
Stratstone BMW Chesterfield
Eastside Park, Eastside Road, Chesterfield, S41 9BH
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I wish to record my profound dissatisfaction with Jaguar Land Rover Milton Keynes following my experience concerning a Jaguar I‑Pace, which I purchased for my child. Cell failures first manifested in November. I returned the vehicle for repair, and it was subsequently returned to me. However, the identical defects recurred, compelling me to return the vehicle once more in January. From that date, the branch retained possession of my car for a period of no less than four months. The branch's conduct throughout this period has fallen below any acceptable standard. The diagnostic process was inexcusably protracted, and I was eventually informed that seven cells required replacement. Without seeking my knowledge or obtaining my explicit consent, the branch dispatched my vehicle to a Jaguar Land Rover storage centre. I was denied the opportunity to retrieve my personal belongings. The branch's assertion that they had removed all items was made without my presence or authorisation, which I find wholly unacceptable. When I formally requested that all defective cells be replaced, my request was refused outright. Thereafter, Jaguar proposed to repurchase the vehicle at a derisory valuation. When I sought a fair and reasonable price, my request was summarily rejected. I wish to make it unequivocally clear that my objective was never to sell the vehicle, but rather to have it properly repaired. That objective has been entirely disregarded. Communication from the branch was virtually non‑existent. I was compelled to initiate every update myself. Furthermore, I endured substantial delays in receiving payment owed to me. Despite the branch having retained my car for four months, I was forced to make daily telephone inquiries and escalate the matter to head office before any resolution was achieved. As a direct consequence of the branch's significant delays, I was obliged to rent a replacement vehicle for four months at considerable personal expense. Following the initial cell replacement in November, the branch assured me that the cell mileage charge would be substantially reduced. My experience leads me to conclude that the repair was not executed competently, as mileage performance was materially and adversely affected. This ordeal has resulted in significant financial loss and substantial inconvenience. I cannot, in good conscience, recommend the Jaguar I‑Pace to any prospective purchaser. Furthermore, I strongly and unequivocally advise all customers to avoid Jaguar Land Rover Milton Keynes without exception. I am currently seeking legal advice and intend to escalate this matter to Trading Standards. On behalf of Mr Amit Modi
I took my car to a BMW Approved Dealer expecting professional, competent service. What I received instead was shockingly poor workmanship and an equally dreadful complaint experience. The repair they carried out was unsafe — and not in some subtle, technical way. It was immediately obvious. The fact that this passed through their technicians and quality checks without being noticed is deeply concerning. For a brand that trades on precision engineering and premium standards, this was unacceptable. When I raised the issue, the complaint process was just as disappointing. There was no urgency, no accountability, and no sense that customer safety was being taken seriously. I was left chasing responses and feeling like an inconvenience rather than a customer who had been put at risk. There are very few alternative BMW service options in this area, which makes this even more frustrating. Sadly, this experience has made me seriously reconsider owning another BMW — not because of the cars themselves, but because of the substandard and careless service backing them. I would strongly advise others to think carefully before trusting this dealership with their vehicle.
Horrible experience just now. Came to look at an X5 and DERWIN who was in the entrance on arrival couldn’t have been less interested if he tried. No X5 in the showroom so asked if he had any we could look at outside, ‘NO’was the response. How about the one parked out front we asked. He got the keys reluctantly, knew next to nothing about the car and when I asked if I could test drive he said NO. I’m getting an X5 through work and he essentially told me to go through our agent to test drive, why? I’m standing in front of you and you’re doing absolutely nothing at this moment in time. Land Rover and Mercedes couldn’t be happier to help me and have test driven a number of their cars. My experience just now completely puts me off getting a BMW. £82,000 just walked away. Worst experience I have ever had. An experience that should be exciting. Get rid of the pinstriped, miserable salesman who made 2 women feel incredibly unwelcome. AVOID this dealership, go to Leeds or York.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
