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Stellantis &You Wimbledon
80 Plough Lane, Wimbledon, SW17 0BW
wimbledon
4.5 (25,386 reviews)
Joined 2012
Stellantis &You Wimbledon
80 Plough Lane, Wimbledon, SW17 0BW
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Had my 3008 booked in over 3 weeks ago for a diagnostic check. I was called after 4 the day before to say their computer wasn't working so my booking has been cancelled.i have a count down on my car before I can't start it which I told them about. Their reply was try Cardiff in the morning. I told them my situation and that I had booked a days leave but the girl didn't want to know. I asked her to call Cardiff and this wasn't my fault. She eventually agreed to call them and said she would call me back. Surprise surprise no call back. I did have the car booked for service and MOT next month. This will be cancelled. Customers obviously mean nothing to them. Avoid if you can. The prices they charge should give a better experience not worse. I now have to try and find another garage to look at the car
Thank you to Melody and her team for working on and cleaning my car today. I had been very depressed that I was coming for my MOT and annual service today because the last time I was at Stellantis a few months ago due to a sudden engine fault warning light on my dashboard I was told my car could not be looked at without an appointment and the next available appointment for diagnostics was over 4 weeks wait. Your colleague went as far as telling me that if I walked into a GP surgery I would not be seen without an appointment booking. That statement to a customer on a service plan has stayed with me and I actually use it as an example in my quality management presentations. Before I left that day I asked if my car was safe to drive and I was told yes because it’s an amber light not a red light. Sadly the next day on my way for school pick-up my car started losing rev and motion as I was approaching a roundabout. I struggled to school and back home and called Stellantis to explain the situation. I was told I have to wait for my annual service or the next available diagnostics with a 4 weeks wait. I ended up finding an independent garage for a next day diagnostic and service. Melody, today I felt seen, heard, listened to, understood and communicated with professionally. On the drive home for the first time since my brake pads were last changed I didn’t hear any squeaking sound. I really appreciate your service today.
Awful Peugeot car, but Stellantis & You can't control how Peugeot manufacture their vehicles, but what they can do is be available to answer the phone, to help with queries...and they just don't answer. I was given a diagnostics failure appointment option of nearly 3 months away when my car (just over 1 year old) wasn't even able to start owing to the fault!
I must be clear that my initial experience was positive. A gentleman called Robbie, was wonderful! He was polite and very helpful ( befitting of most employees at the branch). After paying for my initial service the day before, the next day I went to collect my car from the branch in Wimbledon. Upon arrival, I noticed it was busy. After 15 minutes, I asked a member of staff which section I should sit in to collect my car ( It had already been serviced, washed and vacumed). She was clearly peturbed , abbrassive and abruptly replied " There are only two of us someone will call you when we are ready." After this response was provided I went to appropriate section. Other staff on site apologised to customers about the delay. However, I wasn't afforded the same courtesy. After waiting 1 hour and 20 minutes, I asked the same member of staff for an update. She said that someone would bring my car. In this time every other person who was there when I initially arrived had been provided with their cars and left. Please note, approximately 20 new customers arrived while I was still waiting. After another 1 hour and 30 minutes, I asked the lady why she hadn't updated me or even explained why there was such a delay. She immediately lied and said she " Didn't see me." This was despite serving multiple customers who were sat either side of me and others who were near me. I explained that this simply must be a lie (as she made eye contact with me and looked in my direction several times.) By now another colleague came over. He was polite and showed some understanding and agreed that If I was just collecting my car this should have been 20 minutes ( instead it was 2 hours and 30 minutes). He said that a manager would call me on Monday. Despite this claim, nobody has bothered to call me despite my request. Therefore, I aim to alert other customers via this review. Upon leaving, a member of staff informed that he had delivered my car " a long time ago." Showing empathy and encouraged me to voice my opinion. The conversation continued. It was quite clear, that I was treated differently. I will the omit the reasons why I think I was treated differently from this from this review and hope to discuss this with someone from the management team.
I'm revising my previous 5-star review, which I submitted when I ordered my new car in March. The car has been in their showroom since March. I'm told there is a part recall for which they have been waiting for the tool to replace the part. The Tool is coming from France, but still hasn't arrived for two months!!! Perhaps they should order from China! It would get here quicker. Wish I'd gone with Volkswagen instead. Had the same issue with my current car. It took 14 months to arrive during the Semiconductor crisis. Then I suggested cancelling the order, and suddenly the car was available in a week.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
