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Stellantis &You Redditch
Birmingham Road, Redditch, B97 6RH
redditch
4.5 (25,386 reviews)
Stellantis &You Redditch
Birmingham Road, Redditch, B97 6RH
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John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this quickly. The overall experience was great regarding the customer service and placing an order. The only thing that lets the garage down a bit is the lack of car parking when you arrive. I am a bit concerned when it comes to bringing the car back for servicing. There needs to be an allocation of visitor spaces.
My experience with Stellantis &You Chingford has been one of the most unprofessional encounters I’ve had with any dealership. Before they even contacted me, I sent a very clear message outlining exactly what I needed: – An EV (60+kWh) – Physically in stock – Immediate collection – £500–£1,000 deposit – £175–£225 per month – No part exchange – Suitable for a 6ft 3, 115kg driver – And a request to only contact me if they had something that matched these criteria. Despite this, and getting sucked into their lies I stupidly agreed to offer they had £299 deposit and £299 monthly on PCP, yet two members of staff called me to confirm a vehicle was physically available and booked me in for the next day to finalise the deal. Shortly after, another staff member phoned and insisted he would arrange the vehicle to be transferred to Leicester, even reminding me that all calls are recorded for training and quality purposes. If those recordings are ever reviewed, they will clearly show the promises made. He assured me he would update me within the hour. Instead, I received nothing until just before closing time — when I was suddenly told that none of what they promised was possible. I had rearranged my entire day, cancelled commitments, and was ready to give them my business. Instead, I was misled, strung along, and left completely stuck right before a bank holiday, unable to make alternative arrangements. If a dealership cannot honour its own commitments, cannot communicate internally, and cannot respect a customer’s time — especially after receiving a detailed written brief — then it raises serious questions about their professionalism and integrity. Stellantis &You Chingford had every opportunity to simply say, “We don’t have anything that matches your criteria.” Instead, they chose to waste my time with false assurances and contradictory information. I strongly advise others to be cautious when dealing with this dealership. What was the need!!!!!
I’m bit disappointed I have been charged £27.99 (engine flush) when I contacted on Romford branch for what? It’s a mobility car and service has been done few months ago is it really needed it I booked it because safety recall and 2nd time everything was absolutely ok but they didn’t explain correctly I have to pay extra it’s all good talk we going to check the car ect but I need to pay still not happy That’s not right even I give them positive feedback ,
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
