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Stellantis &You Redditch
Birmingham Road, Redditch, B97 6RH
redditch
4.5 (24,863 reviews)
Stellantis &You Redditch
Birmingham Road, Redditch, B97 6RH
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horrifically bad customer service. called up 7 times over three days and left a message with their AI robot machine (already a red flag) each time, was promised a call back and then never heard back. my car has been there for 7 days already and i’m still without it for probably the foreseeable. avoid this place like the plague.
Went to Stellantis, Preston as a Motability customer looking for a 7 seater to accommodate a wheelchair and was shown the Peugeot 5008 by Kish, who was not pushy, took time to explain everything and was very knowledgeable, friendly and excellent at his job and nothing was to much trouble. Would highly recommend Stellantis Preston if looking for a new car.
My WAV had its first MOT. Staff were fantastic from the moment I arrived to the moment I left. I was made very comfortable in the waiting area, plenty of refreshments and a TV to pass the time away. The showroom was spotless, I also had a peak of what my next car will be. I was so impressed with the service they provided. The fitters even washed the outside of my car. The car was covered in sand blown over from the Sahara. I have to say it was spotless by time they finished it. A very happy customer. And I will be getting my next mobility car from Peugeot Newport. 5 star rating.
Worst Ever New Car Experience - upsetting a extremely frustrating. My Partner who is disabled decided to purchase a Vauxhall Frontera from Mobility at the Selly Oak dealership. After 72 miles a brand new Vauxhall Frontera broke down at home. Alarm going off unable to unlock the car, next morning the car came to life and I was able to drive the car to Selly Oak. From their I explained the situation and was basically made to feel like I had dropped a turd in the showroom. Told call the RAC. Well 24 hours later the same happened now on 95 miles. The RAC were called and replaced the 12v Battery. All was ok for a couple of weeks, the on the 17th of March it went again. So the RAC called again they picked the car up and dropped it at Stellantis. There it remains and despite the fact my partner is disabled and requires her car to get around she was getting no feedback. Upset and Feeling very deflated and wondering how she could get to her appointments I got in touch. I got a good initial response, but since then nothing. I left a Google Review making it clear what a disgrace this is and I got a response from the GM. Great she got a courtesy car which is not automatic so it's awkward for her to drive. The car was collected as said and dropped by the RAC on the 17th. She got the video of her Car being worked on, on the 26th of March so 9 days before it was touched. Since then nothing. So if you are Disabled looking to use you benefit to get a mobility car from Stellantis beware. If your buying a car from Stellantis full stop, don't expect any service or respect for the fact you bought a car from them. This is the worst experience I have ever witnessed! I keep expecting Boycie to be ringing up. Shambles and an absolute disgrace! Nowhere to ring your Head Office to lodge a complaint! Please feel free to get in touch.
The service I received was excellent. I first visited a week ago and George gave me a rough quote for my car and showed me the used one I was looking at. I wanted to think about it. He kept in contact and I went back today. He allowed me to test drive 2 cars. Very helpful and not pushy with add one etc. He explained them all but was fine when I said I didn’t want them. Only recommendation would be for Stellantis to accept AMEX as this nearly prevented me from going ahead as this was my planned payment method.
Rahima If i had a choice i would put 0 star. I, my daughter and my vehicle have been treated poorly and with disgraceful service. My car which is a wheelchair accessible vehicle went in on 10th December. Work was due to start 17th December. During the whole period i have had no updates from Peugeot, everytime i called i was put through to AI assistance and was advised someone will call me back and no one did. My car was with stellantis & you Leicester for more than 3 months. I had my car returned on 26th March with mould all over the interior. Despite Stellantis and You being able to see its a wheelchair adapted vehicle with a vulnerable person using the car, they still returned my car with mould all over the interior and dirt on the exterior. I put in a written complaint and still have had no response. Motability tried calling on my behalf and that have agreed do do full valet if i take the vehicle up there to Leicester when i love 100 miles away. The whole experience has been so stressful and I am disgusted by the service I received
I went in looking for a replacement locking wheel nut key, having spoke to many other garages that couldn’t help. The staff were super friendly and very efficient. They gave me a price for a new key, yet still spent time looking around for a second hand one. The next day they got back to me having found one at another garage and gave it to me free of charge! Thank you to Gary and Rachel for being so helpful :)
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
