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Stellantis &You Redditch
Birmingham Road, Redditch, B97 6RH
redditch
4.5 (25,386 reviews)
Joined 2012
Stellantis &You Redditch
Birmingham Road, Redditch, B97 6RH
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I purchased a 2021 Peugeot e-2008 and have had a deeply disappointing experience with both the vehicle and Peugeot/Stellantis after-sales support. Driveshaft fault (unresolved since September 2025) Within the first week or two of ownership, I noticed a clicking sound from the driveshaft. I booked an inspection in September 2025 where the fault was confirmed as a loose driveshaft, and I was told it would be covered under warranty. Nine months later, this remains unresolved. Despite repeated follow-ups, calls are never acknowledged in writing. I have requested email confirmation of every conversation on multiple occasions; they agree each time and never follow through. There is no paper trail for a confirmed warranty repair. Undisclosed damage history At the point of sale I was explicitly told the car had no damage history. Upon closer inspection I discovered accidental damage to the interior of the rear passenger-side door, not visible during a standard visual inspection. This was not disclosed at the time of purchase. Missing service records I was told at purchase that the car had been consistently and fully serviced, but the service book contains no records. I have contacted Peugeot multiple times; on each occasion they verbally confirmed the car was serviced at their showroom, yet they have repeatedly failed to update the service book or provide any written evidence. This directly affects the car's value and resale history. My Peugeot app: multiple unresolved bugs The app logs out every few hours. Rather than acknowledge this as a fault, Peugeot's response has been to call it a security feature. I have screenshots showing a UI bug where a pop-up presents an agree/disagree option, but the disagree button is visually obscured and not clickable, meaning users can only accept, not decline. This has been raised and dismissed without investigation. The app also auto-launches when connected via Bluetooth or CarPlay, taking over the screen while driving, which is a potential safety concern. Summary The core issues, a confirmed warranty repair, undisclosed damage and missing service records, have been outstanding for the better part of a year despite repeated contact by phone and email. Stellantis UK has shown no willingness to put anything in writing, resolve the warranty work or correct the vehicle's documentation. I would strongly caution anyone considering a Peugeot purchase to verify all claims about vehicle history and obtain every assurance in writing before signing.
I’ve bought a few cars from dealerships and have never really experienced good customer service, however I rang up and spoke to Paul Kelsall about a car I saw online. Paul couldn’t do enough for me before and after buying my car, he turned it around in just 2 days because he knew I needed the car quick, he checked in after I got the car to make sure I was happy with everything. Paul is a great salesman and Stellantis are lucky to have him on the team! All the sales team were very welcoming, got plenty cups of tea and more importantly I love my new car.
Bought a 24 plate Citreon C3 Aircross from Birmingham Central and can honestly say there costumer service is absolutely disgusting. When I collected the vehicle it took nearly 4hrs because the sales person (Lorraine) hadn't had the car valeted prior to collection, also she couldn't find the service book and had to take one from another vehicle and tippex out the details before adding our vehicle details and service history. The spare key didn't work and a replacement needed to be ordered, that was back in Feb and we finally got the spare key sorted in May. Having had numerous calls to them asking the status of the key and another query, they never responded to my calls even though I was promised a call back. Eventually got hold of the sales manager who wasn't much better, he did copy me in on the email asking for the key status but still no one in the dealership responded, they don't care about customers and if I hadn't have been actively chasing them I'd still be waiting for the spare key. I purchased ceramic coating for the vehicle and doubt they ever applied to the car. How this dealership continues to trade its beyond me. No doubt someone will respond apologising and saying they will investigate, well I don't believe this will happen. If they want I have the email saga which I'm more than happy to send them.
I never give 5 stars easily but I have to give it to Alisa at Stellantis. I have been using them for years and always dread going to get a new car and although I have not received bad service, neither have I had much to shout about. Alisa has broke to mould by demonstrating a level of service that I can only describe as outstanding. Her communication and effort when way beyond my expectations. I love my car. I would recommend Alisa to anyone who like me always find these type of transactions difficult. She is of a different level of service. Thanks again, Karen
Zeer teleurgesteld in de klantenservice van Stellantis. Nadat mijn dossier bij de dealer volledig was vastgelopen, heb ik rechtstreeks contact opgenomen met Stellantis in de hoop eindelijk een oplossing te vinden. Ondanks het bezorgen van alle gevraagde informatie en een uitgebreide toelichting van mijn dossier, heb ik geen inhoudelijke reactie of concrete oplossing ontvangen. Wat mij het meest teleurstelt, is het gebrek aan communicatie en opvolging. Als klant verwacht je dat een constructeur tussenkomt wanneer problemen niet worden opgelost. In mijn geval blijf ik na meer dan een jaar nog steeds zonder definitieve oplossing achter. Op basis van mijn ervaring kan ik de dienstverlening van Stellantis niet aanbevelen. Wanneer zowel de dealer als de constructeur tekortschieten in communicatie en opvolging, blijft de klant uiteindelijk in de kou staan. Hierdoor zou ik vandaag ook geen voertuig van een merk binnen de Stellantis-groep meer overwegen.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
