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Stellantis &You Newport
Seven Stiles Avenue, Newport Retail Park, Newport, NP19 4QS
newport
4.5 (24,863 reviews)
Stellantis &You Newport
Seven Stiles Avenue, Newport Retail Park, Newport, NP19 4QS
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My wife had a software update booked at Preston Garage for Saturday 4th April at 8am. This was all covered under warranty through Car Supermarket. Unfortunately, when we arrived, we were told there was no booking on the system. Heath from the service desk had confirmed it was booked, but clearly this wasn’t the case. As a result, we now have to rearrange for another day, which is incredibly frustrating and inconvenient. Really disappointing experience from the Preston team – a 1-star review is well deserved. I’d recommend going to Perry instead for any Vauxhall needs. Can’t wait for your AI replies
We recently visited Stellantis Tyburn Road South Birmingham with a view to purchasing a Mokka - we found the service top notch with very little waiting around even though it was busy. Gazinder was very helpful friendly but professional at the same time. A car was chosen and an order was placed with a minimum of fuss. Stellantis are definitely reccomended!!
horrifically bad customer service. called up 7 times over three days and left a message with their AI robot machine (already a red flag) each time, was promised a call back and then never heard back. my car has been there for 7 days already and i’m still without it for probably the foreseeable. avoid this place like the plague.
Went to Stellantis, Preston as a Motability customer looking for a 7 seater to accommodate a wheelchair and was shown the Peugeot 5008 by Kish, who was not pushy, took time to explain everything and was very knowledgeable, friendly and excellent at his job and nothing was to much trouble. Would highly recommend Stellantis Preston if looking for a new car.
My WAV had its first MOT. Staff were fantastic from the moment I arrived to the moment I left. I was made very comfortable in the waiting area, plenty of refreshments and a TV to pass the time away. The showroom was spotless, I also had a peak of what my next car will be. I was so impressed with the service they provided. The fitters even washed the outside of my car. The car was covered in sand blown over from the Sahara. I have to say it was spotless by time they finished it. A very happy customer. And I will be getting my next mobility car from Peugeot Newport. 5 star rating.
Worst Ever New Car Experience - upsetting a extremely frustrating. My Partner who is disabled decided to purchase a Vauxhall Frontera from Mobility at the Selly Oak dealership. After 72 miles a brand new Vauxhall Frontera broke down at home. Alarm going off unable to unlock the car, next morning the car came to life and I was able to drive the car to Selly Oak. From their I explained the situation and was basically made to feel like I had dropped a turd in the showroom. Told call the RAC. Well 24 hours later the same happened now on 95 miles. The RAC were called and replaced the 12v Battery. All was ok for a couple of weeks, the on the 17th of March it went again. So the RAC called again they picked the car up and dropped it at Stellantis. There it remains and despite the fact my partner is disabled and requires her car to get around she was getting no feedback. Upset and Feeling very deflated and wondering how she could get to her appointments I got in touch. I got a good initial response, but since then nothing. I left a Google Review making it clear what a disgrace this is and I got a response from the GM. Great she got a courtesy car which is not automatic so it's awkward for her to drive. The car was collected as said and dropped by the RAC on the 17th. She got the video of her Car being worked on, on the 26th of March so 9 days before it was touched. Since then nothing. So if you are Disabled looking to use you benefit to get a mobility car from Stellantis beware. If your buying a car from Stellantis full stop, don't expect any service or respect for the fact you bought a car from them. This is the worst experience I have ever witnessed! I keep expecting Boycie to be ringing up. Shambles and an absolute disgrace! Nowhere to ring your Head Office to lodge a complaint! Please feel free to get in touch.
The service I received was excellent. I first visited a week ago and George gave me a rough quote for my car and showed me the used one I was looking at. I wanted to think about it. He kept in contact and I went back today. He allowed me to test drive 2 cars. Very helpful and not pushy with add one etc. He explained them all but was fine when I said I didn’t want them. Only recommendation would be for Stellantis to accept AMEX as this nearly prevented me from going ahead as this was my planned payment method.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
