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Stellantis &You Newport
Seven Stiles Avenue, Newport Retail Park, Newport, NP19 4QS
newport
4.5 (25,386 reviews)
Stellantis &You Newport
Seven Stiles Avenue, Newport Retail Park, Newport, NP19 4QS
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DS Crawley with Tim and Abi really know how to make a customer feel valued and always make me feel very welcomed. When I arrive everything is ready with clear communication and my car has always been ready ahead of schedule. The jewel in the crown is that my car gets a great valet so when I pick it up it feels like new !!!
Utterly USELESS!! Formal complaint raised via portal with ref number, two weeks later still ZERO contact from them and this is as a customer for the last 4 years!! Follow it up get told I’ll be contacted in 5 days. Another week later and Nothing, try to call to speak to someone and phones don’t work & once you do speak to someone no one can take any accountability, no one can be bothered to help so unprofessional. No email address exists either to send to anyone, an absolute sh*t show of a dealership literally lost for words!! Then Head office contacted “Sabrina” supposedly sends an email to the dealership directly to make contact…and still ZERO follow up or communication not even a basic standard email of receipt of the complaint and being dealt with! Highly professional dealership! Next step financial ombudsman to do things the hard way.
I was sent the wrong model of the car via delivery. The agreement and all documents had one model but on delivery i soon noticed that it was the downgraded model. I let the lease company who let Stellantis know that day but no responses about this matter. I had to call and speak to lots of people being passed pillar to post to find the right team and then emailed every member of this team before getting any sort of response. False promises made and communication being inexcusable the car was picked up and a new car being set to be delivered 7 weeks + after this. Noted of compensation and then retracted, no responses on emails even after being told that Luke Tucker had accidentally ordered the wrong car but then cant email back to simple emails. I was very very kind and allowed the problem to be resolved but the more weeks missed without communication and the feeling that even after you delivered the wrong car to me, having to chase on anyone to speak to me and it getting picked up and now the lack of any communication since then has caused me to feel not important in the slightist and instead very disrespected and disappointed.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.