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Stellantis &You Newport
Seven Stiles Avenue, Newport Retail Park, Newport, NP19 4QS
newport
4.5 (24,863 reviews)
Stellantis &You Newport
Seven Stiles Avenue, Newport Retail Park, Newport, NP19 4QS
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Rahima If i had a choice i would put 0 star. I, my daughter and my vehicle have been treated poorly and with disgraceful service. My car which is a wheelchair accessible vehicle went in on 10th December. Work was due to start 17th December. During the whole period i have had no updates from Peugeot, everytime i called i was put through to AI assistance and was advised someone will call me back and no one did. My car was with stellantis & you Leicester for more than 3 months. I had my car returned on 26th March with mould all over the interior. Despite Stellantis and You being able to see its a wheelchair adapted vehicle with a vulnerable person using the car, they still returned my car with mould all over the interior and dirt on the exterior. I put in a written complaint and still have had no response. Motability tried calling on my behalf and that have agreed do do full valet if i take the vehicle up there to Leicester when i love 100 miles away. The whole experience has been so stressful and I am disgusted by the service I received
I went in looking for a replacement locking wheel nut key, having spoke to many other garages that couldn’t help. The staff were super friendly and very efficient. They gave me a price for a new key, yet still spent time looking around for a second hand one. The next day they got back to me having found one at another garage and gave it to me free of charge! Thank you to Gary and Rachel for being so helpful :)
Syed was absolutely fantastic from start to finish. He really listened to what I wanted and went above and beyond to help me find the perfect car. His customer service was outstanding responsive, efficient, and genuinely supportive throughout. The whole experience was smooth and enjoyable, and I couldn’t be happier with my new car. I would highly recommend Syed and Citroën to anyone!
They dint have the right car for me to test drive. So we went out in a 4008.i was buying a 3008 allure.was told about all that my car would have . And how I was looking forward to having the ambient lighting inside. On picking up my car they did not have the paperwork till Monday. I asked the salesman to show me how the lights worked. But was not able to do it. So he ask the sales manager who reply was they come on at night. On picking up the paperwork for my car the salesman tried to get the lights to work but no luck . So I ask him to ask the service department. On his return was told my car doesn’t have it.i have complained to the salesman. That they should know the specs of the car . But so far nothing has been done to resolve this . . Spending over £30.000 I would expect better service from Milford main dealer
I write a review about my experience of Stellantis & New Maidstone over the past 5 months... I have given 5 stars primarily for the support I have received from Ashley the local Dealership Manager. He has been understanding, patient and supportive and I have now taken possession of my beautiful new 2008. Thanks also go to Toni who has always been very friendly and helpful whenever I have called, Niall who helpfully facilitated a number of test drives and Chloe who was kind, understanding, helpful and patient, with what turned out to be a bit of a protracted handover, due to having to empty a previous car and hire car into my new car and some follow up requests. Please note...My review is purely based on my experience from Stellantis & New Maidstone NOT in anyway a review of Peugeot, from whom I have received the most appalling (non existent) Customer Service over the past 5 months, which I am in the process of taking up with their Senior Management.
David, our salesman, was very helpful, informative and patient. He explained things very clearly and helped us understand everything fully. He is one thee nicest and friendliest people I've ever met and he could not have done more for us, meeting all our needs and even going above and beyond!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
