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Stellantis &You Maidstone
Cuxton Road, Parkwood, Maidstone, ME15 9YF
maidstone
4.5 (25,386 reviews)
Joined 2012
Stellantis &You Maidstone
Cuxton Road, Parkwood, Maidstone, ME15 9YF
I never give 5 stars easily but I have to give it to Alisa at Stellantis. I have been using them for years and always dread going to get a new car and although I have not received bad service, neither have I had much to shout about. Alisa has broke to mould by demonstrating a level of service that I can only describe as outstanding. Her communication and effort when way beyond my expectations. I love my car. I would recommend Alisa to anyone who like me always find these type of transactions difficult. She is of a different level of service. Thanks again, Karen
Zeer teleurgesteld in de klantenservice van Stellantis. Nadat mijn dossier bij de dealer volledig was vastgelopen, heb ik rechtstreeks contact opgenomen met Stellantis in de hoop eindelijk een oplossing te vinden. Ondanks het bezorgen van alle gevraagde informatie en een uitgebreide toelichting van mijn dossier, heb ik geen inhoudelijke reactie of concrete oplossing ontvangen. Wat mij het meest teleurstelt, is het gebrek aan communicatie en opvolging. Als klant verwacht je dat een constructeur tussenkomt wanneer problemen niet worden opgelost. In mijn geval blijf ik na meer dan een jaar nog steeds zonder definitieve oplossing achter. Op basis van mijn ervaring kan ik de dienstverlening van Stellantis niet aanbevelen. Wanneer zowel de dealer als de constructeur tekortschieten in communicatie en opvolging, blijft de klant uiteindelijk in de kou staan. Hierdoor zou ik vandaag ook geen voertuig van een merk binnen de Stellantis-groep meer overwegen.
Kish was superb throughout, explained everything to me , very personable and professional throughout , he kept me informed with updates on vehicle ETA and it was delivered with a day to spare ... Kish went through the car on delivery showing me how everything worked and how to set up GPS etc , I couldn't recommend Kish or this dealership enough
Communication is terrible, constantly chasing for updates on a vehicle that should have arrived end of March. Only receive brush off emails saying they’ve requested the information. Car has apparently been damaged in transit, no update for two weeks on a small chip that can be fixed in a matter of hours. Last two emails have been ignored. Really disappointed
Had to take our DS4 to have an airbag replaced. From the initial contact on phoning the branch at Tyburn Road, the response was friendly and helpful. On picking up the car on the day, it was delightful to find that it had also had the clean which was needed but which I'd had little time for. Thanks to Tony for the excellent, friendly service which I'm very happy to acknowledge.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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