|
Beta
Stellantis &You Liverpool
77 Mill Lane, Old Swan, Liverpool, L13 4EJ
liverpool
4.5 (25,140 reviews)
Stellantis &You Liverpool
77 Mill Lane, Old Swan, Liverpool, L13 4EJ
Are these results helpful?
Help us improve
Date of visit: Wednesday 8th April 2026, 9:45am. Unfortunately it is easier to list the things that went wrong with Stellantis than things that went well at the recent safety recall work. 1) We were informed the day before we arrived that we had been double booked and the time for drop off had to be delayed. 2) When we arrived, the car park was in chaos. Cars were double parked in most rows, with one row being double parked on both sides so that you couldn't drive down the latter half at all. Us and another vehicle were both having difficulty knowing what to do as there were no visible staff members directing traffic. After parking, we had to then move our van as we had apparently double parked in the wrong place. 3) Upon arrival, Ryan confirmed we were in for 2x safety recalls and 1x complimentary Vehicle Health Check. He also offered a complimentary car "wash and vacuum" which we accepted. He seemed pleasant and attentive. 4) We were called before 4pm (way ahead of 5pm schedule) to say the van was ready to collect. When we arrived about 4:15pm, they had attempted to wash the van but there were large marks on the windows, mirrors and bumper where dirty water had been left to dry. We don't believe they attempted to vacuum the cab as there were leaves and sand still left in footwells. If they had said it's too dirty or unable to vacuum we would have understood, but this was never brought to our attention. 5) When we arrived to collect the van, Olivia told us the van was ready and asked if there were any reasons we would not give a good review. We then asked for i) some kind of proof that the safety recall work had been done and that the van was certified completed on that score, ii) some kind of report with findings from the Vehicle Health Check and iii) (although unlikely to be available) any notes from the mechanic regarding the state of the timing chain from that safety recall, as our application for compensation was rejected because we had not used Stellantis for diagnosis and repair work on the timing chain after it had snapped in March 2025. We felt that, albeit unlikely, if the mechanic could verify that the timing chain currently in the vehicle was the correct part and in good nick, that might help our case to reapply for compensation. Olivia said there was no documentation in existence for any of those things (!) but that she could "make one up" for us. She then handed us a invoice for £0 that listed that the chain was ok (didn't need replacing) and that oil had been changed, software updated etc. When we queried about the second recall work, she kindly explained that there was a misunderstanding - that it hadn't been done as it wasn't really a recall and therefore we would have to pay for it if we wanted it done. We decided we would not opt for this work after Olivia clearly explained what it would be needed for. It sounds like the person who helped us book the appointment on the phone didn't understand at all the nature of that second "recall" which led to this misunderstanding. After leaving, we then noticed there was no mention of the Vehicle Health Check on the invoice and returned immediately to query this with Olivia but she was on the phone so we spoke to the lady sitting to Olivia's right. The lady sheepishly confirmed the Health Check was "usually skipped for complimentary work unless specifically requested". We told her that we had said yes when offered it on the phone booking the appointment and, that morning, had confirmed it with Ryan at drop off. After an awkward silence, she went off to speak to Chris and when she came back said that we could drop the van off another day for the check as it "only takes a few minutes". If that were the case, I'm unsure why they couldn't do it when they were asked to earlier in the day or at that moment, 4:30pm. We have decided that we will not be spending fuel money on a return trip, especially now we know they systematically plan to underdeliver for customers who aren't paying. From other similar reviews, I can see that Stellantis marketing team has a stock response to these reviews of "thank you for your feedback, we will try to improve our service" so please do not waste your efforts responding with that. We don't believe you and neither do the other people reading these reviews.
Recently bought my Peugeot 208 from Stellantis Peugeot Maidstone. Amazing experience from start to finish. Had the pleasure of being dealt with by the lovely Toni. She was brilliant. An asset to the company. She helped me through all my questions. Hope to have all dealings with herself in the future. Thank you again ♥️
Do NOT buy a car from these people, happy take your money, but when you reject the car under distance selling act they all hide under the same rock, The car sold by Paul Moreton was miss sold to me, failing to show or point out large dints and scratches on the car with his walk round video, additionally other faults found in front wings, the condition of the car was and is a disgrace shame on you Stellitas for your poor standards. Nobody at this store will take responsibility for this and speak to me on the phone and act on it. absolute shambles, STAY AWAY.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
