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Stellantis &You Leicester
91 Abbey Lane, Leicester, LE4 5QW
leicester
4.5 (25,140 reviews)
Stellantis &You Leicester
91 Abbey Lane, Leicester, LE4 5QW
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I have been trying to raise a complaint with Stellantis regarding the supply of parts for my Jeep vehicle purchased through a garage in Southampton 3 years ago. Parts have allegedly been ordered and, after 6 months now established that they have gone astray in UK Customs. Replacement parts have not been ordered. I want to know why and what you, Stellantis the parts supplier are going to do to remedy the situation. No one in Stellantis appears to have an interest in this issue or, the ability to direct me to an individual who can help. I am not happy.
I believe that Stellantis Insurance services have a cynical policy of refusing Proof of No Claims on spurious grounds so that they can extort larger insurance premiums. In my case an initial refusal (due to a missing address) was quickly fixed by my previous insurer but then Stellantis decided to refuse the completed document on the grounds that it was a Word document. They then gave me JUST OVER ONE DAY to get hold of a PDF version, or they would have 'no alternative' but reduce my NCD to zero - and this has indeed happened and my premium has now gone up by 30%. I see this as nothing more than theft. At no point prior to this had Stellantis stated any file format requirements so the PDF requirement came out of the blue with less than 2 days to respond. This behaviour is entirely unreasonable and makes me think that refusing NCD on spurious grounds is a cynical ploy they use to extract more money from customers. Of course this cynical process has taken more than 2 weeks to complete so I cannot get a refund through distance selling legislation. If you are considering Stellantis then I suggest you set your NCD to zero when generating quotes because this will more accurately reflect what you may end up being charged.
Recently bought a car for my daughter to travel in comfort and safety to university and headed to my local Stellantis and you dealership in Maidstone expecting the typical sales approach, but pleasantly surprised when we were lucky enough to meet Toni Heal. She was welcoming, down to earth, knowledgable and there was zero pressure selling. People buy from people and that’s why we’ve asked Toni to source another car for us. Highly recommended go and see Toni
All very Poor - communication/customer service/electric servicing department/quality of product/car delivery & return service/financial department. We bought a car with approx 4000 miles on the clock in September. It was finally delivered in October after several delays and issues in getting the car thru the garage/dealer approved checks/service etc. Broke down, irreparable within 24hours. Agreed to return the vehicle & refund us as we had taken an external loan to finance at a better rate. However, it took over two months for the dealer to follow up and ensure the safe return of their vehicle. Our finance company have also complained on our behalf and have agreed everything we already confirmed with Stellantis yet this is still not settled and we have been left paying the finance for a car we have not been able to use for over 6months and are still in limbo as a family of five and no new vehicle until the agreement is settled. Farce from start to finish. They even sent us the car with sheets of paper still in the glovebox that had been used to state the vehicle was undriveable!! Beyond belief.
Have recently been advised that the car I purchased in September doesnt have full servicd history as I was told at point of purchase. As a result, Citroen will not repair the car under warranty. I would not recommend anyone buy a Citroen car and particularly not from Stellantis and You. Everyone tries to pass responsibility to the other: Citroen garages, Citroen and Spoticar.
Avoid Stellantis like the plague. 1. Sold a car 6 months ago with a slow puncture. 2. The same car now is undriveable without the risk of what citreon would term 'catastrophic engine failure' 3. No appointment available to first diagnose the known issue/ fix the issue for the next 3 months. Absolutely no customer support, completely abandoned with a car that is undriveable. DO NOT BUY A CAR FROM STELLANTIS
I recently purchased a car from Stellantis &You, and I couldn’t be happier with the experience. From start to finish, everything was handled smoothly and professionally. A special thank you to Paul, who was incredibly helpful throughout the entire process. He took the time to explain everything clearly, answered all my questions, and made sure I felt confident at every step. His friendly and knowledgeable approach really stood out. I’m also very pleased with my Mitsubishi Outlander – it’s in excellent, mint condition and exactly what I was looking for. Highly recommend Stellantis &You to anyone looking for a hassle-free car buying experience. Thanks again to Paul for the outstanding service!
I was looking for a new Alfa Romeo Guilia. I had been badly let down by a company who I drove to 300 mile round trip for a demonstration to be told they did not have a car for me to drive! In despair I almost gave up but for one last try drove to Stellantis and You Leicester (200 mile round trip). I arrived on Sunday the 1st of March and my experience could not have been more different. Ali Saber went out of his way to be helpful to the point that without relaising it we carried on talking for more than an hour after the dealrship had closed! I subsequently ordered the car and there was a hickup in delivery. Ali Saber and Stellantis and You were exceptional in thier handling of the problem. I love my new car and can not thank Stellantis and You and in particular more for all of thier assitance. I would fully recommend buying a car from this company. Totaly honest and totaly customer focused!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
