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Stellantis &You Leicester
91 Abbey Lane, Leicester, LE4 5QW
leicester
4.5 (25,140 reviews)
Stellantis &You Leicester
91 Abbey Lane, Leicester, LE4 5QW
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I have reported and issue to this company more then 2 years ago regarding my seatbelt that doesn’t function properly Despite the van were under the manufactures warranty ( van is 72 plate) first the person over the phone said is not under they responsibility then I’ve explained that it should be Then they accepted it. Ask me to wait because they don’t have the seatbelt holder in whole uk. That they have to bring overseas. Anyway made a call today and ask them why am I still waiting. And mr lance said that he can’t do anything warranty is finished yesterday. Even though I’ve told him the issue was raised 2 years ago. He said he hasn’t been working there for 2 years so he wouldn’t know. Kindly I’ve told him to let me speak someone who has been working there more then 2 years. He said there’s none 😄😄😄. That’s how they treat customers very disappointed. Will take this to ombudsman
Been to Stellantis and You Preston for the cars first service and 2 updates, friendly welcome in the service department by Paul and his team, booked in had a few cups of coffee car came back after being professionally cleaned by Prince. Always a pleasant experience you are well looked after, the free coffee is a bonus although a few Danish wouldn’t go amiss.
Customer service is appalling! Received a reply to my email sent 2 weeks ago. Very rude, just asked if the problem was sorted. No greeting or polite end to the email. Nicholas Pearce you could do with some customer service training. As a manager you should know better. Hopefully things will improve now Stellantis is owned by Evan’s Halshaw. The Cardiff branch were super helpful and the problem sorted. I would still be waiting if I had stuck with Stellantis Newport!
Chingford Branch. Veh: LD21KWC 2022-2024 1st. stop start didn’t work. 6 weeks for appointment to look at it, not fix it and having to leave it there for a day. joke. 2nd. i waited until 1st service to look at it. The booked courtasy wasn’t available. They apologized and said they would get me in and out first. i was last out. They done nothing to the stop start, said i need to drive it 25 miles before it worked. The over revving wasn’t high enough to be their concern even though that was causing the start stop issue. They refused me to see the mechanic, said they don’t have an email to complain. Got home, service book hadn’t been filled in and when i took it back. they stamped it upside down. Had a dreadful run around trying to get the stop start fixed. That went up to the second service. A full service. they contacted me prior and said that as i had such little millage it didn’t need the full service, in that an oil change wasn’t necessary. I booked and paid for full service . On seeing the oil level was same as when i took it in. i had a mechanic check the vehicle. You got it. The original oil filter was still there, despite being paid for which wasn’t a surprise. This time the mechanic come out with the story to rectify the start stop fault. That major work all the dash has to come out and they may have the vehicle for days. So when there was a recall, i took it to a different branch. without question Chingford is the worst main dealer i have dealt with in 40 years of owning new vehicles. To top it. No matter how many times i unsubscribe to the mailing list, may be 20-30 they ignore this and keep mailing
I have been trying to raise a complaint with Stellantis regarding the supply of parts for my Jeep vehicle purchased through a garage in Southampton 3 years ago. Parts have allegedly been ordered and, after 6 months now established that they have gone astray in UK Customs. Replacement parts have not been ordered. I want to know why and what you, Stellantis the parts supplier are going to do to remedy the situation. No one in Stellantis appears to have an interest in this issue or, the ability to direct me to an individual who can help. I am not happy.
I believe that Stellantis Insurance services have a cynical policy of refusing Proof of No Claims on spurious grounds so that they can extort larger insurance premiums. In my case an initial refusal (due to a missing address) was quickly fixed by my previous insurer but then Stellantis decided to refuse the completed document on the grounds that it was a Word document. They then gave me JUST OVER ONE DAY to get hold of a PDF version, or they would have 'no alternative' but reduce my NCD to zero - and this has indeed happened and my premium has now gone up by 30%. I see this as nothing more than theft. At no point prior to this had Stellantis stated any file format requirements so the PDF requirement came out of the blue with less than 2 days to respond. This behaviour is entirely unreasonable and makes me think that refusing NCD on spurious grounds is a cynical ploy they use to extract more money from customers. Of course this cynical process has taken more than 2 weeks to complete so I cannot get a refund through distance selling legislation. If you are considering Stellantis then I suggest you set your NCD to zero when generating quotes because this will more accurately reflect what you may end up being charged.
Recently bought a car for my daughter to travel in comfort and safety to university and headed to my local Stellantis and you dealership in Maidstone expecting the typical sales approach, but pleasantly surprised when we were lucky enough to meet Toni Heal. She was welcoming, down to earth, knowledgable and there was zero pressure selling. People buy from people and that’s why we’ve asked Toni to source another car for us. Highly recommended go and see Toni
All very Poor - communication/customer service/electric servicing department/quality of product/car delivery & return service/financial department. We bought a car with approx 4000 miles on the clock in September. It was finally delivered in October after several delays and issues in getting the car thru the garage/dealer approved checks/service etc. Broke down, irreparable within 24hours. Agreed to return the vehicle & refund us as we had taken an external loan to finance at a better rate. However, it took over two months for the dealer to follow up and ensure the safe return of their vehicle. Our finance company have also complained on our behalf and have agreed everything we already confirmed with Stellantis yet this is still not settled and we have been left paying the finance for a car we have not been able to use for over 6months and are still in limbo as a family of five and no new vehicle until the agreement is settled. Farce from start to finish. They even sent us the car with sheets of paper still in the glovebox that had been used to state the vehicle was undriveable!! Beyond belief.
Have recently been advised that the car I purchased in September doesnt have full servicd history as I was told at point of purchase. As a result, Citroen will not repair the car under warranty. I would not recommend anyone buy a Citroen car and particularly not from Stellantis and You. Everyone tries to pass responsibility to the other: Citroen garages, Citroen and Spoticar.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
