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Stellantis &You Guildford
Hurtmore Road, Godalming, GU7 2RD
godalming
4.5 (24,863 reviews)
48
Joined 2012
Stellantis &You Guildford
Hurtmore Road, Godalming, GU7 2RD
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i have played into their hands and give up, after emails and phone calls to the after sales team, still no reply. Six months ago I bought a car, the deal went through without a hitch, but a promise that a new second key would be forwarded to me. Up till today (6 months of waiting) still no contact from them. Just a small thing that has ruined the deal, wouldn't go there again as a matter of principle
From the moment I walk in the show room, I was greated by paul Phillips, I seen a car that I like and said I want that car. We can sort you one out he said, he gave me the option of the hybrid, but I told him I wanted a petrol car. O.k lets go and sit down to dicuss my options. On the 16th of March 26 I went to pick up my new car, paul was great from start to finish. And has kept in touch to see how I'm getting on with the car. I would recommend to family and friends. Great service, Thank you paul .
Sagal my rep offered my a service as soon as I arrived. She explained the process of the service and NOT very clearly plus confirmed if very contacted in the day on the progress. Which she did. Upon collection she confirmed how she supported with sourcing the parts needed and the work completed. Her mannerism was professional and calm and I'm likely to return to Stellantis based on the service she offered.
Friendly and accommodating when you want to buy a car, the after sales is miserable. Service centre is completely understaffed, phone lines just go round in circles and hang up, staff all seem to be unhappy, unfriendly and unhelpful - presumably because they're stretched so thin. I wouldn't buy a car via Stellantis again.
Handed my car back after the 48 month period. I had to pay £495 lump sum for a scratch repair insurance product that was added without my full knowledge . I agreed to the gap insurance as the sales manager said it will be added as monthly amount which was fine with me and just within my budget but then why would you then had another insurance in a completely different way and as a large lump sum at the end which I doubt many people would agree to. Just a complete lack of trust from them. The insurance only lasted 3 years so I could not even use it in the final year when the car was due back. I called them and they never returned my call. I then emailed them 8 weeks ago and no reply, yet every 4 or 5 days they leave voicemails asking me to service and MOT the car with them.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
