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Quality Part X Ltd Stevenage
Unit 1-5 Wedgewood Way, Stevenage, SG1 4QT
stevenage
4.3 (4,550 reviews)
Joined 2018
Quality Part X Ltd Stevenage
Unit 1-5 Wedgewood Way, Stevenage, SG1 4QT
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A massive waste of time. Booked to see the car and paid \xa399 reservation fee, arrived having driven over an hour to be told they had no idea about the booking. Told to wait 10 mins while they pull out the car. Ended up waiting almost an hour, with no communication. When we did view the car, it smelt of a mix of cigarette smoke and air freshener and at this point we had just had enough. Apparently if we purchased the car they would \u201crectify\u201d this for us. We can only comment on our experience but if you had to ask for our recommendation, we would say stay at home.
Not for women! Was enticed by the great array of cars which is what I'm OK giving the 1 star for. Was told I was to speak to "The manager Ricky" who was frankly one of the most disrespectful people I've even encountered. My daughter and I sat at his desk attempting to discuss what I wanted, while he was on the phone the whole time. Both texting and having conversations to the world and his wife. Barely gave us the time of day appart from when he was trying to SEVERLY undersell me for my Part X. Didnt come down in the last shower mate. The look he also gave me when I mentioned a stained seat on one of his cars was obnoxious. He left the table at one point (no idea why) and after a few mins of waiting like idiots, we left the dealership AND AM NEVER RETURNING.
I purchased a 2022 Vauxhall Corsa from this dealership in October and unfortunately my experience has been extremely disappointing. Before collection there were already issues with the car including a bent number plate, marks on the wing mirror and a front bumper alignment issue. These were supposedly repaired before I collected the vehicle. Shortly after purchase I also experienced tracking/alignment issues and had to return the car, however the problem was never properly resolved and the bumper still continues to pop out of place. Over the last few months the condition of the car has significantly worsened. The vehicle began pulling across the road and eventually went into limp mode on the motorway due to low oil, restricting the car to around 10mph which was extremely dangerous. I received no oil warning light beforehand. I then took the vehicle to an independent garage where diagnostics showed over 280 engine fault codes. I have since been advised the car requires a wet belt, PCV valve, rocker cover and air compressor, with repair costs exceeding \xa31,000. I have also been informed these faults are not covered under warranty. Despite repeatedly trying to resolve matters directly and reasonably with the dealership, including proposing multiple solutions, I feel my concerns have not been properly acknowledged. I was only provided with an AA inspection report and no actual service history or proof of servicing prior to sale. At first I tried to overlook some of the issues, but given the serious mechanical and safety concerns that have now developed, I no longer feel safe or confident driving the vehicle. Very disappointed with the overall experience. UPDATE: Following my original review, the dealership eventually agreed to carry out the repairs. While I appreciate the work completed and the fact they waived the excess charge, I remain disappointed with the overall experience. Despite informing the dealership that the vehicle had a black box fitted, my car was driven extensively whilst in their possession, including speeding incidents being recorded. I also discovered the vehicle had been taken from Stevenage to Edgware, driven around there, left overnight away from the dealership, and then driven back the following morning. While I understand road testing may be necessary, I do not believe this level of use was reasonable or properly communicated. Unfortunately, when I collected the vehicle, I immediately noticed that the original tracking/alignment issue was still present, with the vehicle continuing to pull to the left. This was one of the first faults I reported and remains unresolved despite multiple repair attempts. To make matters worse, just three days after collecting the vehicle from repair, it broke down again whilst I was away on holiday and displayed a battery warning light. I reported this to the dealership but have not yet received a response. As a result, I still do not have confidence in either the vehicle or the dealership and would definitely never buy a car from here again.
Overall Rating: 5/10 Pros: Fast process and polite staff. Cons: Car was advertised with a full service history, but the most recent service was two months overdue and undone. Discovered a broken passenger sun visor mirror and broken seat plastic trim after buying; these issues weren't disclosed. pressure to buy their extra warranty, while hiding the fact that Suzuki provides a free 10-year manufacturer warranty if you service the car with them. While I didn't expect a full tank of petrol, the car was handed over to me with the fuel warning light already on.
Wasn't sure exactly what to expect, as not like the main dealerships we'd been to in the past. But was really impressed with how quick, easy and straightforward everything was. Very professional, with no pushy salesman; staff all very friendly and helpful. All paperwork, tax, warranty and payments sorted very efficiently and drove away happy with the car we'd reserved, within 90 minutes. Only reason not given 5 stars is we'd driven a long way for a specific appointment time slot, but then weren't seen for 30 mins.
Purchased a car from these guys a couple of months ago. There were a couple of issues with the car but these guys have been extremely helpful and patient and agreed to get both fixed. I honestly can\u2019t ask for any more than that from a second hand car dealership and I would personally have no hesitation in highly recommending them. Very happy customer.\U0001f44d
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
