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Preston Nissan
Strand Road, Preston, PR1 8DT
preston
4.5 (8,987 reviews)
Preston Nissan
Strand Road, Preston, PR1 8DT
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I have been looking for a new car for my husband for a while I’m a massive Kia fan and just not found the car that fitted him in size and budget. By fluke we went to ormskirk branch (was never a big fan from a bad experience when it was 06vauxhall). Saw a car that had just been part exed so within 5 minutes of it being handed over we test drove it and had it reserved. We did continue looking but found nothing to compare so David Gore sorted everything swiftly and went the extra mile by sorting the alloys and even new number plates on it. My husband went to drop his car off a day earlier than he should as he’s impatient and David as he was so well organised had the car ready (luckily) and my husband was able to bring it home instead of a lovely walk home. Throughout David and Trevor have been great kind caring and a bloody good laugh can’t relate them high enough! Cherry on the top would have been a lifetime of free valets but you can’t have everything ! Thanks again guys one happy husband
This was our first experience of the Chorley Group Blackpool. We introduced ourselves to Sean Black who picked up on every small detail we mentioned .Sean made the whole experience a pleasure he is a true professional and great to work with . our experience was second to none
Just had a fabulous experience with Chorley Group Wigan branch. Spitted a car I fancied on line, on line chat agent aryan was really helpful and within minute I was contacted directly by the sales manager Lee who confirmed the car was available. I was then contacted by Tom the Sales Executive who invited me to come and view the car. I visited the same day, Tom was great and easy to deal with , he inspected my car - gave me a fair price and we agreed the deal. I returned the next day to complete the deal and pick the car up - the car was fully checked, valued and ready to go. Tom even sorted my car tax on line for me. Overall great experience, young Tom is a credit to the business - would highly recommend 👏👏👏
Signed contracts on 10 March with an agreed delivery date of 31 March. The car never arrived. When I chased, David Gore falsely told me the delay was caused by my failure to sign the paperwork — I had signed both forms on the same day they were issued, which is documented in writing. The real delivery date had silently moved to 2 June with no warning, no apology, and no proactive communication whatsoever. When pressed for a solution, David offered nothing but vague reassurances that he would “monitor availability.” It took a formal written complaint citing the Consumer Rights Act, the Misrepresentation Act, and their own Terms & Conditions — sent to four members of staff simultaneously — to get a resolution. To their credit, Regional Franchise Manager Paul Gaskell refunded my deposit the same day without argument. The experience with David Gore was dishonest, incompetent, and a complete waste of my time. Chorley Group should seriously review who they put in front of customers.
So, where do I start? Took my Nissan Juke in for a major service on Jan 26th. Paid £369 for the privilege. Reached home to find the rear parking sensor had been dislodged during the service. Reported it and took the car back in. They acknowledged the sensor became dislodged during the serviced but said I'd have to pay £300 to get it fixed. No accepting responsibility for the fault. Raised complaints with the main Chorley Group and Nissan. Got a call from the manager who said he'd arrange a spot for me to bring the car in but... crickets. waited until 16th March and gave them a 7 day ultimatum. No reply so got it fixed at a local garage for £45. Have now filed a claim with the Motor Ombudsman and will never service my car there again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.