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Porsche Centre Wolverhampton
Stafford Road, Wolverhampton, WV10 7ER
wolverhampton
4.2 (30,079 reviews)
Porsche Centre Wolverhampton
Stafford Road, Wolverhampton, WV10 7ER
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MOT was arranged for 23rd April,closest date they had when I contacted Audi in February,a courtesy car was also requested . When we arrived on said date,we were informed there was no courtesy car and that they had rang day before and left a voicemail.Audi did rung day before,actually at three minutes to six,3 minutes before they closed for the day,there was no voicemail.we asked what our options were they said take your car home and rebook,if we did that would there be a guarantee of a courtesy car ,no they said.Their manner considering our age(70s) and my limited mobility,which they knew about,was one of complete indifference.We asked to speak to a manager,she said there was nothing they could do,and we weren’t the first today,to be told there was nothing they could courtesy car,what a way to run a business.Anyhow we explained that our MOT was due 28th,of May,and it would be doubtful if an appointment could be arranged in time,why didn’t Audi offer to do that,seems as if they couldn’t be bothered,we persisted,said it was very unprofessional and uncaring to us their customers.Eventually they found a car for us and we returned in the afternoon to pick our car up.Customer Service zero,Communication zero,Customer Care zero.Audi Liverpool in our opinion has declined over the last 5 years,they are difficult to contact,when you ring you are connected to someone in different parts of the country,with your call being routinely dropped,they have stopped picking your carup from home,which was important to us given my limited mobility,they don’t even wash your car anymore,all in all a disappointing experience,and stress that neither my wife or I needed.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
