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Want to buy a brand new electric SUV Mercedes Benz from Mercedes Benz of Southend. Don’t bother. I tried. But after terrible couldn’t care less service from the sales team I went elsewhere instead. Had to phone repeatedly to even get an appointment to meet sales team - because they don’t return phone calls at all. Then you turn up for your appointment - they leave you for 45 minutes beyond your appointment only to then come and say they are still running late. Then they promise to get in touch again and don’t. Waste of my time. Went elsewhere - spent my £73K and glad it wasn’t from Southend. Shame.
Thourugh care of my car, "misunderstanding" on price of job (resolved after my query). Anticipated wait was 2 hours instead of "about1". The overall experience was what I'd expect from Porsche but updates on the progress of the job wouldhave been appreciated as was the price I was quoted on arrival which was not what I had been given before making the appointment.
I recently had a very disappointing experience with Porsche Centre Sutton Coldfield. As usual, I was informed just one day before my appointment (scheduled for 16 March 2026) that no courtesy car would be available. This seems to be a recurring issue, and it’s extremely inconvenient. Despite this, I still went ahead and dropped my car off at my own expense and had to arrange my own transport. I was expecting an update on my vehicle on the day of the service, but there was no communication at all from the service team. I had to repeatedly call the centre just to get basic updates. Each time, I was told that someone from the service team would call me back, but no one ever did. This happened multiple times over two days. Eventually, I received a text message in the afternoon regarding faults, and only then was I able to get through to someone after insisting they take my call. This level of communication is simply unacceptable for a premium brand. To make matters worse, I was charged £800 for the service. For an electric vehicle, much of this—such as annual brake fluid changes—feels unnecessary and like a waste of money. More importantly, the time and inconvenience caused by the lack of organisation and communication are far more frustrating than the cost itself. Overall, this was a very poor customer service experience. I expect much better from Porsche, especially in terms of communication, planning, and customer care.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
