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Perrys Blackburn Mazda
Brownhill Garage, Whalley New Road, Blackburn, BB1 9BA
blackburn
4.6 (1,081 reviews)
Joined 2008
Perrys Blackburn Mazda
Brownhill Garage, Whalley New Road, Blackburn, BB1 9BA
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I would not recommend Perrys Blackburn Mazda because 1. We made 4 visits to the show room Firstly having made an appointment to see the car and waiting nearly an hour the car wasn’t actually there. The next appointment we had we had to wait for an hour before someone could take us out in the car and the car wasn’t charged up so did not get a great impression . And then when trying to negotiate we were passed over to a middle manager who pushed us into buying paint guard which I did not want but was told we had to buy it for a better deal and also throughout the process we were constantly pressured into various insurance products that we definitely didn’t want and hassled into taking the car earlier than I wanted . On going to collect the car we found that the paintwork we had agreed on being repaired looked like it had been touched up by a two year old toddler with a crayon , possibly the worst job I have ever seen in my life . This I felt was an absolute insult on my intelligence , if that is your customer service I am really disappointed. At this point I said that I had lost all confidence in your company and requested that my money be returned. Then senior management became involved and he said that he would see that the car was painted properly . After thinking it over overnight I decided to give him a chance and the car was made good. So you did get a sale out of me but it certainly left a bad impression on me,mainly due to the high pressure to buy insurance for paintwork tyres and wheel and goodness knows what else. I realise that the the salesman was only following orders sell products I didn’t want but he should be allowed to cut to the chase and just sell me a car
Perrys Blackburn Mazda staff were good because the initial transaction was very pleasant. The car developed a fault in the first 24 hours and the team at Perrys did everything possible to rectify the problem and fully explained what they had found along with showing me the sensor they had replaced. Can't think what more they could have done.
I'd recommend Perrys Blackburn Mazda because my car came out clean and neat, i must say, I am highly disappointed with the driveaway insurance package, despite submitted all information and required documents for the package, I have to buy emergency cover to be able to drive my car out of the dealership, very disappointing
Overall, a good car shop experience considering the fact that we had to travel 120miles one way to the dealership. They found time to see us and made everything as smooth as possible. From the very first phone call, we were looked after by just one person, James A. After our test drive, we decided we wanted the car, and it was then prepared for handover the following week. James explained all options and extras available. The buying process and signing the sales documents and watching videos takes a long time and customers should be allowed to opt out of it. If I buy with cash and want no extras, I should have a choice. I understand some people need more time to understand what's available and how things work, but not all of us need that. Handover was on time, smooth and easy. James helped us sort out road tax and v5 documents. The only thing I'm dissatisfied with is that we did not do enough research about the £500 Perrys Guard polymer paint and fabric service. The car needs paint correction first and then to be coated with the product. The car's interior did not have a full valet either. Ultimately, if I need another Mazda in the future, James from Perrys Blackburn will be our first contact.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
