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Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
liverpool
4.4 (4,256 reviews)
Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
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Honest review – make sure you are 100% happy before taking the car, as aftercare is appalling When we first visited to look at cars, the staff couldn’t have been more helpful. They even provided a large umbrella due to the typical Tameside weather, and we were given a free hot chocolate to warm up. Unfortunately, this is where the good service ends. After choosing my car, I was asked for a £500 deposit. Given the current cost of living, I couldn’t stretch to that and instead offered £100. I was made to feel like this was a “weak” deposit, which was quite uncomfortable, although they did eventually accept it. The car needed some bodywork — scrapes on both the front and rear bumpers and a dent in the roof. I was assured this would all be sorted, along with the MOT, and was given an estimated completion date. This date was pushed back twice, but I didn’t mind as I wanted everything done properly. In total, they had the car for 15 days after I paid my deposit. Finally, collection day arrived with an 11:00 appointment. We turned up to find the car still had the same damage — nothing had been done. The salesperson greeted us confidently, saying the car was ready, but when we pointed out the issues, he blamed the service department and admitted he hadn’t checked the car himself in those 15 days. I then asked about the MOT, and again was assured it had been completed — only for a senior member of staff to confirm that it hadn’t been done either. In fact, nothing had been done at all. At this point, I’ll admit I felt worn down after waiting so long and agreed to take the car anyway, trusting them to arrange the MOT and repairs afterwards. I then had to chase them myself to book everything in, despite being told they would contact me. To be fair, the salesperson did come to my house to collect the car for the MOT and returned it afterwards, but without any paperwork. I was told this would be emailed to me, which again didn’t happen — I had to chase it up. Over a week later, I still hadn’t been contacted about the bodywork, so I had to call yet again. This time, I had to take time out of work to drop off and collect the car myself. As a gesture of apology, they put £30 of fuel in the car. Overall, I feel that as soon as the sale is made, customer care disappears. The aftercare was honestly shocking, and I had to repeatedly chase for things that should have been handled proactively. I know my name is Karen — and I never once acted like one — but I do feel my patience and politeness were mistaken for weakness. If you are going to buy a car from here, my advice is simple: make sure everything is 100% complete before you take it, because once you do, getting anything sorted afterwards is a real struggle.
Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me updated throughout, explained everything clearly, and made the whole process feel straightforward and stress-free. Really appreciate their help—great customer service.
Absolutely disgusting!!! Would never recommend these to anyone!! After buying my second car from them, I had it 4 months before it broke down on the m62, losing all power and having to coast into the hard shoulder. I was recovered by the AA who said the car had over 50 faults. I had it towed back to motorange who said they would diagnose the issue. I was not offered a courtesy car, and was told this was incase the work was not under the warranty. Three days later, I was contacted and told I would have to pay £350 for a new 12v battery. I questioned this, saying I only had the car 4 months, and could they not waive it. The answer i got was very blunt, and very rude of 'No, you have used the car'! I did some research, and found under the Consumer Rights Act 2015, if a fault develops with the car within the first 6 months, it is deemed to of been there when the vehicle was purchased. The dealership is responsible for proofing this was not the case. The only proof motorrange could provide was a pink check sheet, with a tick next to the battery. Motorrange tried to argue that the battery was not included in the Consumer Rights Act! I put in a formal complaint with the finance company, who eventually upheld my complaint. This was after 4 months of no communication from motorrange. All the updates to the finance company had to come through me. Please avoid like the plague!!!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
