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Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
liverpool
4.4 (4,256 reviews)
Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
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Overall great sale process, salesman was really helpful, came into work on his day off just to finalise the sale then I could have my new car. It is the aftercare and customer service that is shocking. As a part ex-change motor rage will pay off my previous finance company (redline) and I am now with Blackhorse finance with my new car. After purchasing & receiving my car I have had a payment come out of my account from my previous finance company. I rang them asking why this was as I sold my car 2 weeks ago. She informed me that the loan was very much still with myself for £9,500 and motor range had not made a payment to pay this off which she informed me should usually be done within 2 days of selling the car and to contact motor range as this is unusual. I stated that I would cancel my direct debit and she informed me not to as it’s in my name currently so it will effect my credit score if another payment try’s to come out. all other cars I have perviously sold this has been done immediately. So I currently still have 2 loans in my name with 2 separate payments coming out of my account in the same month. I have been trying to contact motor range for days to try and resolve this to get it paid as I want my extra payment refunded just to be told several times “we will ring you back”, passed from person to person. This call never comes, I am getting no help with this what so ever, now the sale as gone though they don’t want to know. I will be escalating this further if another payment comes out an I am not refunded the extra payment as I can not afford to pay for 2 desperate loans that equals to around £600 per month when motor range should have cleared this before another payment got taken!
I've had non-stop issues with the vehicle I purchased from Motor Range back in October. The "Care" team appear to be non-existent as I can't get a response from them. It's progressed to the point where I have exercised my right to formally reject the vehicle and even when reaching out to the "Care" team to advise of this I have no response regarding next steps etc. Short of turning up and dumping the car in the car park and leaving the keys at reception I don't know what other course of action I can take, other than contacting the Motor Ombudsman. Not sure how Motor Range do so much business if this is how they respond to clear failings.
Olly was absolutely lovely and so helpful. I needed a car really quick and he managed to sort it all out for me so that I wasn’t left without a car for too long. Even pulling in a few favours with the service team. (Absolute legend) Great communication and seamless service! Thanks again olly! 😁
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
