|
Beta
884
Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
liverpool
4.5 (4,186 reviews)
Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
Are these results helpful?
Help us improve
I purchased a Peugeot 5008 in 2025 from Motorrange. During the sale process I was informed by the sales rep - Tommy McGowan that the vehicle would be serviced and the 'wet belt' replaced. I took him at his word but had no idea of the cost of replacing a 'wet belt'. I have had no issues with the car. Roll on 12 months and I took the car back to Motorrange for service/MOT. I was told that there was signs of wear on the wet belt and that it needed to be replaced. I then found that there was no record of the wet belt being replaced before purchase, as promised. I raised this issue with their 'care' department. I was subsequently informed that the sales rep now denies promising to have the belt replaced. I was told that the service department would contact me to offer a 'favourable' quote from them to replace the belt at my expense. No contact since then. I have therefore arranged for Peugeot to replace the belt at a cost of £600. Moral of this story - if their sales reps makes promises to have work done prior to purchase - make sure there is a written record!
Enjoyable car buying process helped along by Jason who accommodated my choice changes, communicated effectively by keeping me updated at every stage and made the process easy. Jason gave me time to look around, answered questions and put me at ease. I would highly recommend Jason if buying a car from motor range.
I purchased an MG HS Trophy from this dealership in January 2026 — low mileage and a relatively new vehicle. What seemed like a good deal at the time turned into an absolute nightmare. 4 days after taking ownership I contacted the service department under my 28 day warranty to report multiple ADAS faults — Stop/Start system fault, Rear Driver Assist Sensor Blocked, Front Camera Blocked and a lower than typical resting battery voltage. I was offered their next available appointment on 12th February and assured everything would be covered under the 28 day warranty as the faults were reported within that window. On the day of the appointment I called ahead to advise I would arrive by 10:15am. I was then informed for the first time of an undisclosed arrival policy requiring the vehicle on site by 10am and was turned away with no option but to rebook. The next available appointment was 18th March — I was again assured the warranty would still apply. In the week leading up to 18th March I experienced two separate incidents where the car autonomously applied emergency braking at motorway and dual carriageway speeds, with no hazards present, with my infant daughter as a passenger. I dropped the vehicle off on the evening of 17th March to avoid any delays. I was told to collect after 5pm on the 18th. Having heard nothing by 4pm I called — promised a callback that never came. Called again at 4:30 — same again. At 5pm I called once more and was finally told that multiple fault codes had been identified relating to the ABS system, their technician had declared the vehicle unsafe to drive and they needed to retain the car for further investigation. I asked for a courtesy car as I am disabled and rely on my vehicle for mobility — I was told none were available. I then asked them to organise a hire vehicle given they were leaving me without transport — this too was refused. They instead offered me the option of taking the car back if I signed a waiver acknowledging I was accepting a vehicle their own team had declared dangerous. I refused. I then attempted to speak with a manager on multiple occasions. I was promised callbacks that never materialised, refused direct access to senior management, transferred between departments despite raising a clear conflict of interest and ultimately had the phone put down on me mid-sentence by a member of staff who told me I was asking too much. It then emerged that Motor Range do not hold MG manufacturer diagnostic software — confirmed in writing by MG Motor UK — meaning they were not equipped to properly diagnose or repair the vehicle. Motor Range themselves booked a third party Auto-Electrician who attended and applied software updates to five safety critical systems. Despite repeated written requests Motor Range failed to confirm whether that individual held the necessary manufacturer authorisation to carry out those updates — a question that remains unanswered. This raises a serious and unanswered question — if Motor Range do not hold the manufacturer software required to properly diagnose this vehicle, how did they deem it safe to sell in the first place? Following a formal rejection notice and the involvement of my finance company Black Horse, the rejection was accepted and a full refund was processed. I was without a vehicle for 9 days as a disabled person with no alternative transport offered at any point and no communication whatsoever from the dealership for 8 of those 9 days. Perhaps the most telling sign of how this dealership operates is this — the same vehicle I formally rejected just 3 days ago, which their own technician described as having a highly intermittent safety critical fault, is already listed for sale again on their website. Draw your own conclusions. The sales experience was smooth — it is everything that happens afterwards that tells the real story. Know your rights under the Consumer Rights Act 2015 before you sign anything.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
