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Mon Motors Volkswagen Gloucester
81 Bristol Road, Gloucester, GL2 4NE
gloucester
4.8 (1,888 reviews)
Mon Motors Volkswagen Gloucester
81 Bristol Road, Gloucester, GL2 4NE
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Dreadful after sale service. I spent over £100k with this lot. Shocking service well actually no servicing as they didn't have any oil for 6 months! Cancelled me twice. Eventually it turns up with a small problem under warranty and they refuse to sort the problems as we had to get it serviced elsewhere. Embarrassing. £100k car and never going to drive Audi again. Do not use this company you will regret it. Still awaiting their complaint procedure. Off to Audi head office now.
I recently purchased a Volkswagen Golf from Capitol Volkswagen in Merthyr Tydfil and was very pleased with the process. Justin was a pleasure to deal with, making everything straightforward and stress-free. He came across as approachable and helpful, which made the whole experience much easier. The Golf itself has been great so far. It’s smooth to drive, handles nicely on longer trips, and feels solid on the road. Picking it up was simple, and everything was ready as expected. I’m happy with both the car and how things were handled at the dealership.
Took the garage 3 weeks to repair my vehicle and communication form the service team was slow and lacklustre. Given the total cost of the job the least they could have done was given the car a decent amount of charge (atleast enough for me to get home!) as well as complete the courtesy clean that they offered.
Rhiannon was very helpful and took the time to explain everything clearly. She guided us through the options and helped us choose the right car without making us feel rushed or pressured. She provided plenty of information, which made the process much easier to understand. We appreciated her patience and approach throughout.
I was initially unsure about which model would suit me best, but the team at Mon Motors Volkswagen Weston-super-Mare really helped guide me through the process. They took the time to explain everything clearly and made sure they understood what I needed from a car. In the end, they matched me with a Volkswagen Golf that fits my requirements well. Kyle was particularly friendly and attentive throughout, which made things easier.
The process felt straightforward and well-organised. Bethan explained everything clearly, including the next steps, and presented the options in an easy-to-understand way. There was no pressure at any point, which made it a relaxed experience. Arranging the test drive was simple as well. Very pleased with how smoothly it all went.
I was a bit unsure about travelling an hour and a half to view the Volkswagen Tiguan, but it turned out to be worth it. Jack made the process straightforward and welcoming, both over the phone and in person. He seemed to really understand that we'd made quite an effort to visit, which put me and my partner at ease. The test drive was useful for getting a proper feel for the car, and we had some nice hot chocolates while we went through everything. It felt professional yet relaxed, which made things much easier than I expected. Left feeling really happy with how it all worked out.
I’m really pleased with my experience at Cardiff Audi. James Payne took the time to help me choose an Audi TT, even though the car I wanted wasn’t on-site. He was easy to talk to and made sure all my questions were answered clearly, which made the process straightforward and stress-free. I found the approach both friendly and professional throughout. I left feeling confident in my decision and happy with the service provided.
I recently purchased a Volkswagen Polo from Mon Motors Bath Volkswagen. The process was smooth and straightforward. Jon responded to my initial enquiry very quickly and answered all of my questions promptly. Communication throughout was clear, which I appreciated. We agreed on what I felt was a fair price for changing from my previous Polo, which hasn’t always been the case in past experiences with other dealers. Everything was handled professionally and efficiently, with the deal finalised in just one day. Collecting the car about a week later went without issue, and I’m really pleased with it. It felt like everything had been managed well from start to finish.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
