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Mon Motors Volkswagen Bath
Locksbrook Road, Bath, BA1 3EU
bath
4.6 (1,946 reviews)
Joined 2010
Mon Motors Volkswagen Bath
Locksbrook Road, Bath, BA1 3EU
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Really pleased with the experience of purchasing an Audi A1. Jamie and Josh were quick to respond and kept us updated throughout, making sure we felt looked after. On the day, Kit was also helpful in getting everything sorted smoothly. They provided good guidance and support for our daughter’s first car.
I was a bit unsure going in, but Diaa at Audi bath really put me at ease. He explained everything clearly and gave honest advice without any pressure, which I appreciated. The whole process felt straightforward and easy to follow. It was nice to deal with someone who seemed trustworthy and focused on helping rather than pushing for a sale. I left feeling comfortable with the decisions I’d made and confident in how it had all been handled.
Ordered a part for my Q8 from the Cardiff branch, when I rang to see if the part was in I was told it was and that when I picked it up someone would be available to look if they could fit it for me as a pretty easy part to fit. When I arrived to pick the part up I was told by the parts person that they could not fit the part, or even pop out to my car and look at it and that it would be a service appointment that would be charged. The guy from parts, who told me he was the parts manager was pretty rude and arrogant, no customer service training at all it seemed. I will not be taking my Q8 to the Cardiff branch, nor will I order anything from them again. Really poor service levels.
I had a very positive experience at Volvo Cars Cardiff. Joe was professional and approachable, taking the time to explain everything clearly without any pressure. He answered all my questions patiently and made sure I understood my options. There was no attempt to upsell, which I appreciated. It felt like the focus was on helping me make an informed decision rather than pushing for a sale. This made the process straightforward and comfortable.
I recently visited the dealership and found the team to be friendly and professional. They took the time to explain everything clearly, which made the process much easier to understand. Their approach was consistent and professional throughout, which I appreciated. It was a straightforward experience with no unnecessary complications. I am satisfied with how everything turned out and so pleased with my new Audi , would highly recommend.
I go into this dealership (VW Gloucester) on Saturday morning as my EV cable seems to have gone faulty as it is not charging my car or my other EV, but another cable is. I have my ID3 on a fully maintained lease, meaning I can go to any dealership (This is my closest and I happened to be in Gloucester for something else so decided to pop in, not expecting them to look at it then but booking it in would've been nice). I spoke to a girl there who told me it's down to my lease company to sort this out. I tried to explain it isn't as they are just a finance company all VW dealerships have to do is diagnose the fault and then send a TPI (I think it's called TPI) to my lease company to see if they will authorise paying for the part. She was adamant I have to speak to my Lease company. My lease CS don't open weekends so I waited until Monday to contact them, and they told me yes I am fully maintained my cable is part of that as its an essential part of the vehicle. That I just need to go and get it checked by VW or an approved garage. I explained I tried this with VW Mon Motors Gloucester and they turned me away and that you need to sort it, I also told them I knew this was false and that the garage should have booked it in. I sent an enquiry online to VW Gloucester on Monday and it is currently Wednesday with no response. It's probably no coincidence that I have had to make a bad review on Google about this Mon Motors dealership as I had a bad experience with Mon Motors Skoda in Gloucester. So obviously the higher management are just not interested in customer service so the front facing staff are projecting that. This was my review on Google above. They since got back to me and gave me hope that they would request authorization from my lease for a new cable (I said ok but I knew my lease would ask for diagnosis and that was why I went into the dealership in first place) The first email was from the after sales manager then couple days later someone else emailed me stating same thing. Then they out the request through and my lease states no they want it diagnosed with pictures first just like I thought would happen. I'm now going to be left with no charging cable as my friend needs his cable back (he has a tethered wall charger so didn't need his until now he's going off on holiday) I only have an untethered wall charger at home. This could've been sorted weeks ago but they like to make you fight to get things sorted. Telling me to basically go away and speak to the lease company that only authorises the work not actually does it. My last email to them has now gone unanswered. So glad I'm going away from VW next month when this car goes back. Staying away from cupra and seat also as the dealership is also this company.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
