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Beta
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Mon Motors Volkswagen Bath
Locksbrook Road, Bath, BA1 3EU
bath
4.7 (1,914 reviews)
Mon Motors Volkswagen Bath
Locksbrook Road, Bath, BA1 3EU
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I was initially unsure about which car to go for, but Bethan took the time to listen carefully to what I wanted. She provided honest advice and helped me choose a Volvo XC40 that fits my needs perfectly. There was no pressure during the process, which made things much easier. Her approach felt straightforward and accommodating throughout.
I’m really pleased with my experience at Mon Motors Newport Ford. Judi was friendly and professional, making the process much easier than I expected. She provided honest advice and always had a welcoming manner, which helped me feel comfortable throughout. Her guidance felt trustworthy, and I appreciated how everything was handled clearly and efficiently.
We wanted to view a vehicle and were told to "pop in"' When we arrived we were told the person we'd initially spoken to about the vehicle wasn't available and the reluctance for anyone else to assist was noticeable. We were eventually shown to the car but weren't allowed to sit inside or test drive. Despite the time wasting, we arranged to come back another time. We test drove the vehicle and placed an order, which was relatively straight forward; although we were somewhat surprised to see a member of staff, strapping their colleague to their desk chair with parcel tape...?! Once the order was made communication was beyond poor. Eventually we cancelled our order due to the silence and inability to provide even an estimated timescale.
I was a bit unsure about the process initially, but everything turned out to be very straightforward. From booking the test drive to collecting the keys for my Volvo XC40, things were handled smoothly. The staff were friendly and professional throughout, making the experience easy to navigate. They really worked to ensure everything was clear and simple at each step.
I was initially unsure about visiting, but the atmosphere at Mon Motors Volkswagen Weston-super-Mare felt welcoming. The team were friendly and professional, making it easy to ask questions and go through the options. I purchased a Volkswagen T-Roc, and the process was straightforward with no pressure. The only problem was the lack of local autonomy. We arranged to pick up the car on Saturday. Only to be told at the last minute was not registered or taxed, and that anyone in head office was had gone home and did not work at the weekend. Payment was completed early Friday morning, so there was plenty of time to tax and register it. This severely marred my impression of VW as a brand.
Really poor experience with this dealership. Made an appointment for a test drive of the VW Tiguan. Telephoned to confirm the appointment before we set off on our 45 minute journey and told all was good. 4 minutes before we arrived we received a telephone call to say sorry the Tiguan is out on loan so no test drive available. So we turned round and drove 45 minutes home.. absolute waste of time and no we won't be returning!
Dear Sir/Madam, I am writing to formally follow up on my complaint regarding the recent service carried out on my vehicle, as I have yet to receive the update I was promised. After providing the additional information you requested, I received a phone call last week from a member of your Newport Ford team, during which I was assured the matter would be investigated and that I would receive a response by Friday. That deadline has now passed, and I have received no further communication. This continued lack of follow-up is unacceptable and only reinforces the concerns I raised in my original complaint regarding poor communication and reliability. I have made reasonable efforts to engage with you and provide the information needed, and I now expect the same level of professionalism in return. Please provide a full update on the outcome of your investigation without further delay, along with a clear explanation of what has happened and what actions you intend to take to resolve this matter. If I do not receive a response promptly, I will have no option but to consider escalating this complaint further. I look forward to your urgent reply. Yours faithfully, Gareth H
I purchased a used Volkswagen Golf from Capitol Volkswagen (Mon Motors) in Merthyr Tydfil in late 2024 on PCP finance. Within just 8 weeks of purchase I experienced the first major mechanical failure. By the sixth month I had experienced six major mechanical failures in total. Every single repair was classified as a "premature failure" by the dealer's own service department, yet they refused to accept any responsibility for the vehicle's poor quality. When I raised these issues formally my emails were ignored for weeks. I was promised a plan of action that never materialised. A corrosion warranty claim was rejected via voicemail based solely on photographs with no physical inspection ever conducted. When escalated, Volkswagen UK also refused to intervene. I was left with no choice but to pursue formal complaints through multiple channels. The stress, financial worry and time wasted over several months was significant. I would strongly advise anyone considering purchasing a vehicle from this dealership to think very carefully before doing so.
I have bought many VW’s over the years including 2 touaregs from heritage VW in Weston Super Mare before they were taken over by Monmotors. I recently purchased a VW Grand California from them in Bristol in 2024. Since then the van has had to go in for a recall and minor repairs and tweaks. Each time I have picked up the van the inside has been covered in oily marks and hand prints on the pristine white surfaces.There have also been metal filings just left on the carpets after work had been carried out. On a new van costing close to 100k this is unacceptable. On the last occasion the van went in, along with oily marks, there was a gouge out of the panel facing the sliding door. This was reported to the service manager who promised to sort it last September. After numerous emails on my behalf and broken promises from the service manager saying the parts would be here in February we’ve heard nothing. The service received here is appalling. Even if you have to travel 50 miles to another garage do it!They never once apologised for the damage caused by their workshop. I will never use this garage again. The next Cali I buy will be from Marshall’s or Breeze. The next car purchase will be from Porsche Bristol whose service is second to none. I can’t see me picking up my car from them with oily marks on the interior!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
