|
Beta
Mon Motors SEAT Gloucester
81 Bristol Road, Quedgeley, Gloucester, GL2 4NE
gloucester
Mon Motors SEAT Gloucester
81 Bristol Road, Quedgeley, Gloucester, GL2 4NE
We travelled over 100 miles to change our car because Bristol Audi gave us the best deal. We got substantially more for our old vehicle without it being physically seen which is not something we could get locally. Everything went according to plan however, there were a couple of niggles: We assumed majority of the necessary [computer] paperwork would have been completed prior to our arrival - instead we had to hang around for 4.5 hrs waiting for everything to be completed so not impressed. Secondly when trying to sign up with my Audi through the app, discovered we needed a card code which should have been supplied prior to leaving. We didn't find this out until the following day suffice to say it caused a bit of stress trying to work out the issue and what to do about it. When we phoned up, was told that the card code usually get lost along the way and that we'd have to get a new one from Bristol Audi to set up my Audi account. Despite being assured we'd get a call back, we didn't. Buying a new car is stressful enough without added hassle of issues like this. We decided not to wait for a phone call that probably wouldn't come so went to our local dealer who advised that it didn't have to be the supplying dealer who sorted this, any Audi dealer could do it. Take nothing away from Bristol Audi or the salesman who dealt with us Dan Scott who, apart from arranging the removal of well stuck on private plates gave us a lift there & back to the local shopping centre whilst our new car was prepared - and kept us in coffee! The overall experience was good from start to finish and we couldn't have neen treated better, but could've done without the niggles. Without them this would've been 5 stars.
It is always a difficult decision buying the right car and I looked at the Cupra in other dealerships. Jordan was very helpful on my visit guiding through the process and recommending the best car for me. There was a few hi cups with the finance agreement however it was all sorted in the end
No experienced technicians as they have all left and what’s left is a workshop running on fumes. There’s only one genuinely skilled technician still standing, while the rest are apprentices or staff with barely any real-world experience. As a result, nothing gets properly fixed unless a computer spoon‑feeds them the answer. There’s zero accountability when work is done badly, no urgency to put right what they’ve messed up and absolutely no meaningful solution being offered. It’s a complete failure of standards from top to bottom.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
