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Mercedes-Benz of Southend
1 Arterial Park, Chelmsford Road, Rayleigh, SS6 7FY
rayleigh
4.2 (29,592 reviews)
Mercedes-Benz of Southend
1 Arterial Park, Chelmsford Road, Rayleigh, SS6 7FY
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I recently booked my Mercedes GLC in for a service and MOT at Stratstone Mercedes-Benz Glasgow and unfortunately had a very concerning experience. I was advised that my vehicle would fail its MOT due to a “collision fault on dash requiring investigation.” However, there were no warning lights illuminated on the dashboard, and I had not experienced any issues with the car. When I queried this, I was told that the vehicle would still fail unless I agreed to a diagnostic investigation starting at £180, potentially more depending on what they found — regardless of the fact that no warning light was present. From my understanding of MOT regulations, a vehicle should only fail for safety system faults (such as SRS/airbags) if a warning light is actually illuminated or indicates a fault during the test. The MOT is not intended to rely on stored or hidden diagnostic codes where no dashboard warning is present. This left me feeling that: The MOT criteria may have been incorrectly applied I was being pressured into unnecessary diagnostic work The situation was not explained clearly or transparently As a result, I chose not to proceed and have taken the car elsewhere for a second opinion. I would strongly advise others to seek clarification and, if necessary, a second opinion if faced with a similar situation. Very disappointing experience from a main dealer, where you would expect accuracy, transparency, and adherence to official testing standards.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
