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Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
west thurrock
4.2 (30,551 reviews)
Joined 2006
Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
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I had a problem with an A6 Avant which was less than 2 years old. I had the vehicle fixed under warranty. The vehicle arrived on the 31st of March (at Audi Amersham). Was not looked at until the 13th of April. A part was ordered, arrived the following week and could not be fitted because they did not have the right tool. A further delay. Once this was fixed, the fault was still present. Another part was ordered, arrived, and they needed another specialist tool. A further delay. I eventually got the vehicle back on the 7th of May. This is a dealership that sells hybrid and electric vehicles. I expected a dealership selling Audi EV's to be able to have the appropriate technical staff and tools to service them. Communications were very poor throughout the period.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
