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Mercedes-Benz of Chelmsford
3 White Hart Lane, Springfield, Chelmsford, CM2 5EF
chelmsford
4.2 (30,079 reviews)
Mercedes-Benz of Chelmsford
3 White Hart Lane, Springfield, Chelmsford, CM2 5EF
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Your service dept is a joke. I booked my car in for a 9am drop off. I waited in showroom as I live some distance from dealership but my car wasn't worked on until 4pm. 10 minutes later my car was ready & charging correctly so you said. On return home my car still had the fault which was limiting charging at 4kw instead of 7kw. I wasnt convinced so booked into another dealership who confirmed a problem with charge module. I have had previous issues with Stratstone leeds but gave them benefit of dought from a previous issue. When I bought my 2025 i4 we discussed any car can have issues, but it's how they are dealt with. Again you failed to even discuss the problem. I won't fall for it again. I WILL NEVER BUY ANOTHER CAR FROM YOU AGAIN. WHAT A SHAME.
My car went in for a mid-service health check and i honestly can not recommend enough! I dealt with Zowie and she was absolutely super, she was extremely knowledgeable and was fantastic with getting me in and out of the garage as efficiently as possible. I have had awful previous experiences with different car dealerships however, Range Rover stands very far out from the competition! Not only are the cars fantastic but, the service you receive as a customer really makes you feel special and well taken care of. Thank you very much to the Range Rover team, especially Zowie!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
