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Long Marsh Ltd
Heron House, The Embankment, Wellingborough, NN8 1LD
wellingborough
4.5 (231 reviews)
23
Joined 2006
Long Marsh Ltd
Heron House, The Embankment, Wellingborough, NN8 1LD
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Refused to refund the \xa3500 deposit
Georgina Nash
01 February 2026
We hired a 7.5t van from Longmarsh in early 2025 and unfortunately, were involved in a collision where the other party was clearly at fault. Longmarsh have since received payment from the other driver’s insurance company, yet they are still withholding our \xa3500 deposit. We have contacted them several times by both email and telephone. When we eventually spoke to the branch manager, he became extremely aggressive and ended the call after refusing to discuss the matter any further. For what was already a stressful situation, Longmarsh have been nothing but unprofessional and are continuing to withhold money that should have been refunded. While other hire companies may sometimes be slightly more expensive, I would not hesitate to use them in future. I’ve never had this kind of issue with other well known vehicle rental companies. We are now having to begin court proceedings against Longmarsh to recover our “refundable deposit” which has proved far more difficult to get back than you would expect. Just something to bear in mind if you’re looking for a recommendation, I’d suggest going elsewhere.
Luke Brewer
01 February 2026
Great vehicles at a great price.
Phil Mannion
19 December 2025
Awful customer service and zero will for customer retention. Odometer upon rental collection 63359 miles, Return mileage 63369 miles, a Peugeot Expert Bluehdi Professional L2 - 2.0 Litre engine does 38.7 MPG which is 8.51 mile per litre of Diesel used. Just before returning the vehicle 6.5 Litres of Diesel were put into the vehicle and a receipt was shown to prove WELL OVER what was used was put back into the vehicle before returning it. They claimed it was short when if anything THEY OWE ME FUEL! They Do not answer questions, They charge for fuel when you fill up on your way back. Very pedantic. Avoid and use other friendly rental companies.
Ben Piddington
02 December 2025
Very easy to book and return. Guys very helpful, van very clean and tidy. Plenty of parking
Kay Golding
08 October 2025
Good range of vehicles, pity the guys on the phones arent clued up. They failed to mention all the additional charges and the fact you can't hire a van with points on your licence.
Julian Paul
01 September 2025
Very immature driver and passenger in a Luton van, going 10 over the speed limit, driving bumper to bumper with cars in front, and making obscene gestures as they drove past. Didn't realise we let children drive nowadays.
Dominic Davis-Foster
25 August 2025
Very helpful in providing a van at short notice. Thank you.
A C
25 August 2025
Smooth rental no issues, reasonable prices
Moh
29 July 2025
Good competent and efficient staff, friendly and helpful too. Van was is really good condition, no issues what so ever. Would use again.
Darren Jenkinson
15 July 2025
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
