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Kia Blackpool
Amy Johnson Way, Squires Gate Lane, Blackpool, FY4 2RP
blackpool
4.5 (8,987 reviews)
Kia Blackpool
Amy Johnson Way, Squires Gate Lane, Blackpool, FY4 2RP
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Just had a fabulous experience with Chorley Group Wigan branch. Spitted a car I fancied on line, on line chat agent aryan was really helpful and within minute I was contacted directly by the sales manager Lee who confirmed the car was available. I was then contacted by Tom the Sales Executive who invited me to come and view the car. I visited the same day, Tom was great and easy to deal with , he inspected my car - gave me a fair price and we agreed the deal. I returned the next day to complete the deal and pick the car up - the car was fully checked, valued and ready to go. Tom even sorted my car tax on line for me. Overall great experience, young Tom is a credit to the business - would highly recommend 👏👏👏
Signed contracts on 10 March with an agreed delivery date of 31 March. The car never arrived. When I chased, David Gore falsely told me the delay was caused by my failure to sign the paperwork — I had signed both forms on the same day they were issued, which is documented in writing. The real delivery date had silently moved to 2 June with no warning, no apology, and no proactive communication whatsoever. When pressed for a solution, David offered nothing but vague reassurances that he would “monitor availability.” It took a formal written complaint citing the Consumer Rights Act, the Misrepresentation Act, and their own Terms & Conditions — sent to four members of staff simultaneously — to get a resolution. To their credit, Regional Franchise Manager Paul Gaskell refunded my deposit the same day without argument. The experience with David Gore was dishonest, incompetent, and a complete waste of my time. Chorley Group should seriously review who they put in front of customers.
So, where do I start? Took my Nissan Juke in for a major service on Jan 26th. Paid £369 for the privilege. Reached home to find the rear parking sensor had been dislodged during the service. Reported it and took the car back in. They acknowledged the sensor became dislodged during the serviced but said I'd have to pay £300 to get it fixed. No accepting responsibility for the fault. Raised complaints with the main Chorley Group and Nissan. Got a call from the manager who said he'd arrange a spot for me to bring the car in but... crickets. waited until 16th March and gave them a 7 day ultimatum. No reply so got it fixed at a local garage for £45. Have now filed a claim with the Motor Ombudsman and will never service my car there again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
