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Kelvin Way Motors
Kelvin Way, West Bromwich, B70 7JR
west bromwich
4.6 (68 reviews)
Kelvin Way Motors
Kelvin Way, West Bromwich, B70 7JR
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I bought a car from Kelvin way Motors in July 2023 and had a small issue with the AC during the warranty period. They fixed it within a few hours and gave me great service . Because of that experience, I recently bought another car for my daughter from them. I'm very happy with the service and help I received both times. I definitely recommend this dealer and I'm glad to share my experience.
I had a very bad experience with the owner I had three months warranty on the car I'm a mechanic ,before the car was handed to me the owner took the car for MOT, they failed it the first time for two front track rod ends and they got the parts replaced and managed to pass it I received the car once everything was done but as a mechanic I always double check to make sure that everything was fixed and repaired accordingly As I checked my car I noticed that my front shock absorbers was leaking and that the front dics and pads were worn I told myself I will take it back to get it sorted because I was under warranty When I went back I explained to him the situation , I was there for 45 minutes because he never believed me . He took me to the mot tester and I was there for 30 minutes explaining myself Long story short I called DVLA and I was able to get my parts sorted . I had no other choice because the owner was being funny with me . It's was like he didn't wanna fix my car because the money is coming from his pocket since my car is under warranty my car deserves to be fixed if anything goes wrong
Brought my first car, a SEAT Mii, from Kelvin Way Motors. I cannot fault their customer service at all. They were completely honest with me and gave me pros and cons of all the cars i was interested in. They allowed me to do checks on the car without being hovered over which was much appreciated. The car was serviced beforehand and drove perfectly well. The staff were very helpful and replied quickly to all my questions on What\u2019s app. I would definitely recommend them!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
