
John Grose Citroen
Ransomes Europark, Ipswich, IP3 9BE
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I had previously spent three weeks dealing with really poor quality garages where vehicles were either not as described or the overall emphasis was about the sale and not anything to do with the customer. JOHN GROSE FORD WERE SIMPLY ON ANOTHER LEVEL! Faith restored. From the moment I arrived to view the car I was dealt with respectfully and how a customer should be treated when spending a large sum of money. I dealt with Sam Clarke. Sam appears to be a no nonsense guy and also assertive. The car was exactly how he described it and I couldn't be happier currently with my purchase. It wasn't just Sam either, on the day of collection I couldn't get me phone to pair with the vehicle. I then had two additional employees (I'm so sorry not have asked names) spending an additional half an hour pairing my phone to the car. All in a nice and relaxed atmosphere that was even fun additionally. This is a huge garage. To be given that much much time by people without them being pushy at all was a great experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.