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Hammond Cars Norwich
William Frost Way, New Costessey, NR5 0JS
new costessey
4.5 (5,098 reviews)
Hammond Cars Norwich
William Frost Way, New Costessey, NR5 0JS
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Hammond Cars has a very large stock of used vehicles. I am sure that most car seekers will find a model to suit them. The staff are very friendly and willing to discuss customer needs. Cars are AA tested and given a full assessment of condition. Prices are reasonable and warranties are available. I was happy with my car buying experience. Just one complaint: the ceiling in the customer area is very reflective and the noise level gets very high - sometimes I could not make out what the salesman was saying to me. I think some sound deadening panels would be a good idea.
Waited just over two weeks for a car to appear that they were advertising at their Ipswich branch. Thoroughly disappointed with its condition, poor paintwork and filthy front seats. Originally advertised at £5900 the price now is £6500 seems like it’s risen by £100 every two days. Apparently exploiting the Middle East conflict for economical vehicles. I think it’s ethically wrong of this company, if it was good value at the original price why add to peoples money miseries with what’s going on in the world.
Brilliant staff—quick, attentive, and couldn’t fault their service. They made the overall experience smooth and were very helpful throughout. However, the policies they have to follow aren’t ideal. There’s no flexibility on pricing or discounts, even when there are issues with the vehicle that need addressing, which is a bit disappointing. Additionally, the valeting lacks attention to detail, as they tend to focus only on visible areas and overlook hidden spots although they sorted the water marks on the headlining. Overall, great customer service from the team, but the lack of flexibility and finer attention to detail takes away from the experience. I’d still consider returning, but with some reservations.
I recently purchased a car from Hammond Cars Ipswich and had an excellent experience throughout. Mr Darnell provided a high level of service—professional, attentive, and genuinely focused on my requirements. He took the time to present suitable options and ensured I was comfortable with my choice. The test drive was well organised, and the entire process was handled efficiently and without pressure. I was particularly impressed that everything was completed on the same day, making the experience seamless and convenient. Overall, a very professional and pleasant service. I would highly recommend Hammond Cars Ipswich, especially Mr Darnell, to anyone looking for a reliable and customer-focused car buying experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
