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Be very careful with this dealership we were rushed and continuously baited with losing the car before purchasing if we didn’t do it straight away. Agent didn’t advise about service being due (which is a major red flag) and then three days after buying the car needs an urgent oil change. Claims guy was awesome and honest the sales and management lied through their teeth when this was brought up. Avoid and go with much better companies locally - the old adage of you get what you pay for comes to mind
Wouldn't recommend overall. Customer service was good, friendly team and gave all the info I needed to know on the cars I was looking at there, at the time. I purchased a car at the end of August 2025 and as I found a fault with the heating system on the test drive (only air con on the feet worked, that was it), we both signed and agreed that it would be sold under the agreement it would be repaired. However, after only 4 days of owning the car, the engine light was on. The o2 sensor was the cause, and it was repaired at no charge under the 30 day warranty. When the car went in to the garage for the heating block diagnostic shortly after, the garage found the back suspension was gone and stressed it was unsafe to drive (I would have had to sign a waiver to take the car back from them). I chose to listen to their advice and the car stayed therenuntil they could fix it, but this was now a 3rd issue and one that should also have been checked before sale. The repair was not the sort that I cluld bave caused withing less than a week owning the car. To add to this, the speakers then stopped working, one was always crackly but out of the 4, only one worked and I couldn't use the hands free. Having no demister function as the colder months drew, to be able to actually see out of the windows, so again, I couldn't drive the car and had to really push the urgency of needing the repair done ASAP as it is unrealistic to go weeks without being able to drive the car.m - I did in fact bave to go weeks without being able to use the car. Many plans cancelled as a result. I had the car at that point for about 3/3.5 months and had hardly been able to use it! All in all, whilst the faults were fixed thanks to the 30 day warranty, these faults all happened (aside from the heating block issue I purchased the car with) within the space of approx 18-20 days of owning the car. THREE out of the 4 garages involved in these repairs said they have had a good amount of cars coming in, fed from Hammond Cars claims teams for repairs, as they don't appear to be properly checked before being listed for sale. The sales man who completed the sale did try to sway me to purchase the 12 month warranty, stating "I know what I'd do"... 👀 The initial experience with the team was welcoming, but the huge inconvenience of repeatedly having to have my car checked, then dropped off for repairs for days/a week at a time was a logistical nightmare to navigate, as anyone would find it! Alongside this, there were delays and poor communications in updating me of the status of repairs, waiting on parts or even just that my car was ready to collect - these I recognise are not the fault of Hammond themselves, but again added to the entire negative experience. Really disappointed as I chose the garage under the impression it would be better than a private sale, but it's actually proven to be the worst experience out of buying and owning a car, over my 17 years of driving. Approach with caution and bring a qualified mechanice to thoroughly check any prospective vehicle out if you choose to use Hammonds.
Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview and inspection details giving peace of mind. Darnell also made the paperwork, tax application and transfer of our old car an easy process talking us through every step. Many thanks for all your help.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Hammond Cars Ipswich
Anglia Retail Park, Bury Road, Ipswich, IP1 5QL
