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FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
trafford park
4.3 (11,862 reviews)
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
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Sarah the sales manager runs her sales team like a well oiled machine, super helpful, friendly and caring no matter what your budget everyone is treated like VIPs and Katie from after sale is so caring and compassionate this is the second time I’ve used FOW and I came back because of Katie, used cars can have minor problems but Katie dealt with me so quick and was very reassuring.
The car that I purchased from FoW is amazing, no comments on this. Unfortunely the customer service and interaction that I receieved throughout this process was sub-par. I was repeatedly parred off to other sales representatives when I attended the office, the system used to reserve cars has signifcant errors, leading my reservations to not be registered properly, and other registered vehicles not showing to the sales reps, this lead to me being shown multiple cars that I was not able to purchase due tot his reservation not being displayed until after I displayed interest in purchase. There was not attempt from the sales representative to haggle in any way on the car price, part-ex or vehicle condition. Only 1 month warranty is provided by the garage on purchase of a new car. I was not provided with a sleeve to contain the paperwork for the new car, when I asked for one to be provided, I was told that the garage did not provide document sleeves, this is incredibly disappointing and frustrating given I have spent thousands of pounds with this buisness. I note that the sales representatives actually take notes of your personal character whilst purchasing vehicles with them. I know this as these comments were not removed from the car documents when they were sent to me. These notes included personally insulting phrases. Overall, the company has an excellent stock and supply of cars to choose from. However customer service and experience is lacking.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
