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FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
trafford park
4.3 (12,011 reviews)
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
Got a car from FOW and it hadn't been cleaned properly. There were bits of biscuit in between the seats and grub around the gear stick and steering wheel. We'd asked them to clean it beforehand but even after we'd bought it, it still hadn't been done! They messed us around with timings for test drives, which meant we had to pay a lot in taxis to and from the dealership (we didn't have transport before purchasing the car), along with a lot of waiting around whilst at the dealership. We were promised a full tank of fuel on purchase, but this wasn't done either so we had to ring up afterwards to chase. Also a little strange that they don't offer drinks for customers as complimentary like other dealerships, but instead charge you for it. Car itself is good so far, but the service was lacking.
Just bought today a new car and the experience was amazing . Everything was soo smooth and in such a friendly environment. Our consultant Carla was extremely helpful and friendly and took all the time needed to explain and re explain to us everything we needed to know. She made sure we know all the options before choosing and explain every step at the way . Definitely going back !Highly recommend!
I collected a used car (YV19 BNL) on 20th April and noticed a piece of trim missing at handover. To their credit, they ordered the part in and booked me back in for fitting on 25th April. However, what should have been a simple one-hour job turned into a frustrating experience. After waiting over two hours, I was told the replacement trim had been lost somewhere in the workshop. Within days of collecting the car, it developed a whining noise along with clutch issues. I took it to an independent garage, who confirmed the vehicle required a new gearbox. I notified the FOW on 30th April that I would be returning the car and handed it back on 1st May. I was assured the car would be inspected and that a refund would be processed early the following week. From that point onwards, the excuses started. First they “couldn’t check the car” because another vehicle was stuck on a ramp, then they were short staffed, then apparently the car had “miraculously healed itself” and needed further diagnostics. Every time they promised to call me back, they didn’t. After dozens of phone calls chasing for updates, I am still waiting. The aftercare has been completely non-existent. What started as concerns over a missing trim piece quickly turned into serious mechanical faults and a very frustrating experience trying to get the issue resolved. Based on my experience, be prepared for delays, poor communication, and endless excuses
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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