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FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
trafford park
4.3 (12,011 reviews)
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
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I looked around carefully for the car which I had in mind to buy. I made enquiries with FOW and was pleased to see that FOW had one. A Lexus CT200h. By appointment I met Danny Keam, one of your representatives. I have to say that this gentleman was absolutely brilliant with both me and my lady passenger. Everything was explained to us in a very deep manner. On our second visit to FOW we completed the paperwork and then soon afterwards had all of the controls of the car explained to us so that an enjoyable journey home could be made. Seems to me that Danny Keam was an excellent member of the FOW network.
Sienna was really helpful and ensured we had all the information we needed. Her attention to detail ensured that we knew exactly what we needed to do prior to collection. We had time to consider our options prior to the collection without any pressure. It made the collection day an exciting and enjoyable experience! Having reflected upon this I would definitely recommend FOW and will return in the future.
I was very interested in buying a 1 series BMW car for my daughter that they had advertised. I live 109 miles away, so I rang and couldn't get throught so left a message via Auto Trader ad. After a couple of hours a person rang me, she worked in the call centre and couldn't answer any questions about the car she kept have to ask other people. I have an old mini I wanted to part ex. It's not worth alot but eventually I got a part ex figure. I wanted slightly more. The BMW had advisories from an MOT, so there was room to negotiate, but I needed the principle set out prior to travelling down. Absolutely no interest, utter waste of time all I got was you need to come to site. Must be selling loads of cars as they were not interested in selling me a car. They are not car supermarket of the year not from my experience, very poor.
Sales team were mostly uninterested and unhelpful. Put a deposit down on a car and asked to come back in 2 weeks because it wasn’t ready. Came back and salesperson didn’t turn up for the appointment, spoke to the manager and the car wasn’t ready at all, 2 hours wasted. Whilst waiting we were just completely ignored and when chasing it up we were left feeling disrespected as the staff were not apologetic at all. Organised for collection in another week, messaged the day before saying it wasn’t ready. Eventually collected the car a few days later and it was meant to have had a valet but there was orange peel under the seat and streaks all over the car. Realised once we’d driven it home that the light wasn’t working, had to return it a few days later to get them to fix it after a lot of back and fourth on the phone. A few days later the check engine light came on, contacted the post sales and they basically said they would have to pre approve any work needed. We took it to an auto electrician who said it was a fault near the exhaust. Due to the terrible experience and a complete lack of trust in FOW we decided to return the car and will never be buying from them again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
