|
Beta
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
trafford park
4.3 (11,705 reviews)
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
Please try adjusting some of your filter options
Are these results helpful?
Help us improve
This is an update of my previous review 20/3/2026. We went to collect our car on the agreed day/time only to be told our car wasn't ready. No phone call, no email. NOT GOOD ENOUGH. We were left in a pickle because we had switched the insurance so our old car was no longer insured so we had to arrange temporary cover until our new car was ready.(FOW paid for this). We live locally so we have bought from FOW a few times in the last 30 years or so and we have always been happy with everything. If your thinking of buying a car from FOW then don't let this review put you off. I'm sure our situation was a one off and we were unlucky it was us. We got a fair price for our old car and we're very pleased with the new one. Tip- make sure your salesman keeps you updated.
Did not feel like a valued customer. When I first drove the car it had a bad judder. The salesman promised it would be fixed. I wanted to make sure that, when I drove it again, we could test it at motorway speed and he agreed. When I went to pick up the car I was kept waiting for over 30 minutes. When I was finally seen, I was told that a test drive at speed was not possible and that the previous salesman had lied to me. The manager apologised and said he would send me an email promising a full refund if they could not fix the judder fault if it reoccurued withing a month. He never emailed me. Overall, a very disappointing experience.
Very fair and professional in their dealings. They offered me an acceptable trade-in price which they kept to. The purchased car was newly serviced and cleaned, and ready for me. One small glitch was quickly remedied. The paperwork and payment side was handled smoothly and quickly. My only adverse comment would be that I kept being sent a document about insurance and finance which was totally irrelevant to my purchase.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.