(View 15,740 vehicles in group)
Ferrari Sevenoaks
92 London Road, Sevenoaks, TN13 1BA
Ferrari Sevenoaks
92 London Road, Sevenoaks, TN13 1BA
(View 15,740 vehicles in group)
Are these results helpful?
Help us improve
Was excellent from start to finish, jack couldn't have done more for us gave the right advice and made excellent suggestions. So helpful and courteous it defiantly makes a big difference if it's first class customer service. Jack was brilliant.r just to add it was the liverpool dock road branch of audi.
Great customer service from Kelly and Mike, they are truly valuable assets to Mercedes-Benz, and the world needs more professionals like them. Kelly went above and beyond to help resolve my concerns with genuine care, patience, and a proactive attitude. She took full ownership of my situation, kept me informed every step of the way, and ensured I felt valued as a customer throughout the entire process. Her willingness to go the extra mile made all the difference. Mike demonstrated exceptional professionalism and deep expertise. His knowledge of the product and processes was impressive, and he handled everything with confidence, clarity, and courtesy. It is rare to encounter someone who combines technical competence with such a polished, customer-first approach. Together, they delivered a seamless experience that reflects the very best of the Mercedes brand. I cannot thank them enough and would wholeheartedly recommend their service to anyone.
In the previous years, Mercedes charge about £260 For the basic service and over £400 For the large service. No, the price has gone even the basic service cost £542.86 Although I received an email From Mercedes stated the car service is completed and they have given me a complimentary health check on my SMART car and asked for payment of £542.86 online via the link which I promptly paid. Then I received a email from another department saying that there’s some issue showing on the dashboard. If I want to have a health check, it will cost me another£228. Aulthough I pay extra £30 For them to collect my car to take it to the workshop for service and bring the car back after service. Yesterday they detained the car until they find out whether I agreed to pay extra for another health check. I am a retired nurse working part-time at the hospital. So this morning, I have to go to work by taxi, costing me £14 each way. It is so unfair. What I do not understand is if there is Engine Management light is on, it would be identify during the car service and also during the complimentary health check of the car. I am a nurse and not familiar with these sort of car issue. Can anyone please throw some light on this matter. Thank you.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
