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Evans Halshaw Vauxhall Wigan
Challenge Way, Martland Park, Wigan, WN5 0LD
Evans Halshaw Vauxhall Wigan
Challenge Way, Martland Park, Wigan, WN5 0LD
(View 15,381 vehicles in group)
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An absolute disgrace of a service department. Avoid this place at all costs. I brought my Renault Rafale in for a standard software update recommended by the manufacturer. This exact update was done seamlessly by other dealerships twice before. Here? The technician supposedly tried 4 times and failed, clearly showing a total lack of technical competence. The management and customer service are even worse. I was promised a courtesy car and left waiting until the last minute. At 17:00, I was simply told the car wouldn't be ready. The manager made pathetic excuses, claiming he couldn't even generate the booking link because he was talking to me, while his staff sat around doing absolutely nothing. Nobody even bothered to introduce themselves professionally. Despite completely stranding me, not a single person offered to book or pay for a taxi. Their broken promises disrupted our work schedules and forced us to spend a fortune on taxis throughout the night and the next day just to get to the airport and back to the dealership. Looking at the other reviews here, it's clear this branch has a systemic problem with management and competence. It’s easily one of the worst-rated services in the country for a reason. If you value your time, money, and peace of mind, take your car somewhere else.
Purchased a car from this branch 20 months ago. Battery needed replacing after approx 9 months. It took a week to achieve this mainly because the wrong battery was ordered. Now showing engine malfunction warning light. Getting hold of service department difficult. Lots of unanswered phone calls. Eventually spoke to them and told they are fully booked for next two weeks. They were unable to provide replacement car, I have a service agreement with them and think that this level of customer support very disappointing. Judi McKay
The worst experience I've ever had from a car dealership. 6 weeks after taking delivery the car had to be recovered into your Cardiff branch. It was there nearly 4 weeks and the only time someone called me was when it was ready. 4 weeks without the car I'd bought only 6 weeks previously. Absolutely dreadful service.
Booked online for a service and it went into the ether! However, Sim rang me reassured me my car was booked in. They stopped bringing your car back home after a service as they have no driver!. Dropped car off and met Sim was able to explain what I wanted (a full service and MOT). He was on the ball straight away and took notes of what I was saying and reiterate back to me what I had said about a heat shield. Sent links during service to see work in progress 🙌 then asked for permission to sanction extra work that needed doing (brake pad and disk and two new tyres). Was contacted via phone when car was ready. When paying you can do this online before you pick your car up or they will send you a link. I don't like technology so was able to pay at showroom with my debit card when I went to pick the car up. Sim was very helpful & kind but also busy. I am glad he was there because he made my problem his and took ownership and responsibility to sort thing for me. The bill was a big ouch! But my car is now roadworthy and safe to drive. Thanks Sim I hope they pay you well!
Just returned from my first visit to Evans Halshaw Old Trafford, since they have taken over the Renault Manchester franchise. Wasn't massively impressed. Renault Manchester used to offer collection/drop off - EH no longer appear to do this. On arrival, the car park was full/disorganised so it was hard to find somewhere to leave my vehicle. Late on day one I got a call to say my vehicle needed to be kept overnight, and it was hard to get an update on the status of it on day two (I needed a prompt return). Despite booking/paying for a 'B Service' for my Zoe, there was some uncertainty about which service has actually been performed (and this hadn't been recorded in the handbook), including some discussion about whether it needed an oil change (which is concerning as an EV it doesn't have engine oil!) - I wasn't convinced the EH staff were that experienced in servicing Renault EVs. Vehicle health check promised also didn’t materialise - even though I asked for particular areas of concern to be checked. I didn’t get the feeling they valued my custom, so I think I’ll go elsewhere in future…
Well not a first time fix but a difficult problem to find and repaired on the 3rd attempt. wiring faults are difficult to find when all you have is fault codes to work from so well done guys to sorting the problem. just wish it could have been sorted during the warranty period. Both the Rotherham and sheffield branch are great to deal with thanks.
Absolute rip of merchants. Took premium warranty when bought car almost £1000 for 2yrs. Wipers stop working think no problem im covered. Take it to garage we want £156 to look at. NEVER told this when took policy out. So have to pay it. Next have you had car serviced?. Yes I tell them. Can we see invoice. Show invoice. Ahh it's not a VAT registered garage so it's invalid. Was NEVER told this wad told could take it to my local garage that been using for years when I bought the car. So car isnt getting fixed unless pay there ridiculous prices and im not getting my £156 . So going to have to take it to my local garage who's quoted £70 to fix it. PLEASE AVIOD THESE TOTAL RIP OFF MERCHANTS. Nice as pie when they are taking money off you but dont want to know when something goes wrong with your car.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
