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Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
newcastle upon tyne
4.2 (105,145 reviews)
Joined 2026
Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
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Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships. She went above and beyond to help, even when we changed our minds, and made everything easy for us. We ended up buying two vehicles thanks to her support. Highly recommend, Michelle is a real asset to the team.
Don’t normally take the time to do reviews but wanted to recognise a lovely man named Sam who was so knowledgeable and gave great advice. I have been looking for a car ready for when I am able to purchase one and made Sam clear of this but he was still willing to give me his time and I will be returning. Excellent customer service.
Don't go near them. Great at selling you thousands of pounds worth of car (where they obviously get the high commission), useless at helping you with a problem. Ordered a key blade over a week ago, phonesd today and got rold by another bloke they don't do them but if they did they'd need log book, license ID etc. All fair enough, but he refused to give me any option on how to get the process started. He then put the phone down on me because I said it was a joke (admittedly I did use an expletive but I'm Autistic and this unfortunately does in my case means I get over emotional sometimes.) Spend your hard earned cash elsewhere and get better service.
My experience with the service department was disappointing. Communication throughout the process was poor. As a customer, I was not clearly advised what to do if any issues arose during or after the service, and I was not kept informed about the progress of the work being carried out on my vehicle. I also felt there was a noticeable difference in attitude once it became apparent that the vehicle was a lease car rather than a privately owned vehicle. A courtesy car was not available despite me requesting one several times over a period of more than a month. This created significant inconvenience. On the day of the service, I was required to wait approximately five hours. During this time, there was no offer of refreshments - coffee machine out of service, the Wi-Fi connection was poor, and I was repeatedly encouraged to wait elsewhere without a clear explanation as to why I could not remain in the customer area, the sites are not design to do any PC or office works or even take the meetings. The overall customer care fell well below what I would expect from a main dealership. In all honesty, I have received better communication and customer service from many fast-food restaurants like Mcdonald's than I experienced here. The sales department may be excellent, but based on this experience, the after sales and car service department requires significant improvement in customer communication, customer care, and overall service standards. What could have improved my experience: Better communication before, during and after the service. Clear explanations of what work was being carried out. Regular progress updates. Availability of courtesy vehicles or better management of customer expectations. Basic customer hospitality during long waits. A more customer-focused approach from service advisors. This is firm, factual, and difficult for them to dismiss as an emotional complaint. It also gives management specific areas to address.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
