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Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
newcastle upon tyne
4.3 (104,000 reviews)
Evans Halshaw Vauxhall Shiremoor
New York Road, Shiremoor, Newcastle Upon Tyne, NE27 0QH
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We started a car finance application on 8th April in the late afternoon. During the discussion, we asked if it would be possible to take the car the same day. The staff member mentioned that it might have been possible if we had started earlier in the morning, so we reasonably expected the process to be completed by the next day. However, there was no progress on the 9th. The finance documents were only signed on the 10th, and the deposit was paid on the 11th, yet the car was still not ready and no clear updates were provided throughout this time. On 12th April (Sunday), I contacted the finance company directly and was informed that a driving licence copy was still required. This was not clearly communicated earlier, which caused further delay. When I followed up with the dealership, I was told it would be completed on Monday, but the response I received also felt dismissive and unprofessional, as I was told not to call repeatedly. As a first-time finance customer, I expected clearer guidance and better communication regarding timelines and required documents. If we had been informed from the beginning that the process could take up to a week, we would have planned accordingly or considered other options. Overall, the experience so far has been disappointing due to delays, lack of transparency, and customer service attitude. I hope this feedback is taken seriously to improve communication and professionalism for future customers.
Purchased a Mazda CX-5 in Feb 2026. The car was sold by the team at Evans Halshaw BYD Chesterfield as having a Full Service History, yet 6 weeks after taking delivery, I have received zero documentation. I have repeatedly chased Jason (Sales Manager) for the promised paperwork, but I am now being completely ignored. I even raised a formal complaint, and despite their internal deadlines passing, I have had no phone call, no email, and no resolution. It is incredibly disappointing that once they have your money, the "customer service" disappears. If you’re buying here, do not leave the forecourt until you have the paperwork in your hands.
Terrible experience throughout! Purchased a car unseen due to travel / distance limitations and paid for home delivery. The car was dropped off and the driver reversed into a wheelie bin in the street, claiming the sensors were ignored. Found out the rear sensors did not actually come with the car although was advertised as such, the car was disgusting inside and looked as if it had been repossessed and dumped for weeks on end untouched. Thick con webs in the windows, garden / tree leaves in the inside pockets of the doors, previous owners belongings still inside the car, as well as sticky fluids / substances coating the windows and steering wheel, as well as stained seats and interior. The car was also delivered with tyre underinflation warnings. The car was collected by the dealership who promised this would be returned fully valeted, in which is was returned to me in exactly the same condition but a rear sensor installed to keep me happy. I have since requested to raise a complaint twice and have been ignored for 2 weeks as the original resolution was to give me £100 to have the car cleaned myself, insulting as I paid nearly 10.9k in total. Appalling and would not recommend to anyone.
The whole experience at BYD Chesterfield was amazing, when looking at different cars Luke was very experienced in explaining all plan options available to me and answered all the questions i had. My whole experience with Luke was not hard-pressed selling and stressful in the slightest. Would definitely recommend BYD Chesterfield and would definitely ask for Luke on arrival for future visits for car upgrades.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
