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Evans Halshaw Vauxhall Nottingham
Redfield Road, Clifton Boulevard, Nottingham, NG7 2UJ
Evans Halshaw Vauxhall Nottingham
Redfield Road, Clifton Boulevard, Nottingham, NG7 2UJ
In the main the communication and service provided was very good. However having had the car visit the workshop over the last year on three occasions it was alarming to find a locking wheel nut had been missing for over a year. The transport company that picks the car up on each occasion photographs the wheels and provided the evidence to the service department. As a goodwill gesture Genesis provided a new set of locking nuts. It is alarming that this could be missed on a number of occasions.
I purchased a new vehicle from Evans Halshaw Chesterfield and from the outset the dealership failed to deliver on commitments that had been agreed before collection. Paintwork defects I specifically highlighted during the sale were supposed to be rectified before handover. Despite contacting the dealership multiple times to confirm the work had been completed, I arrived to collect the vehicle only to find that it had not been done. What followed was weeks of chasing, broken promises, missed callbacks and poor communication. Time and time again I was assured that somebody would contact me, only for nothing to happen. Virtually every update had to be chased by me. The most serious issue involved the settlement of my part-exchange finance. I was repeatedly told that the finance had been paid, yet the account remained outstanding for over a month after I had handed over my vehicle. I was left in the unacceptable position of having a finance agreement still active on a car that was no longer in my possession. Despite repeatedly raising concerns, Evans Halshaw failed to properly investigate the issue. I ultimately had to contact the finance company myself and establish what had happened. It transpired that the original settlement payment had been rejected and returned due to an error made by Evans Halshaw. Had I not pursued the matter myself, I have little confidence that the issue would have been identified when it was. Even after the problem was uncovered, I continued to experience delays and had to repeatedly chase for updates. Throughout the entire process I felt as though I was doing the dealership’s job for them. To add to the disappointment, the vehicle was later returned to me covered in paint residue following repair work and documentation belonging to the previous owner had been left inside the car. Whilst my financial losses have eventually been reimbursed and the finance account has now been settled, this only happened after countless emails, phone calls and weeks of unnecessary stress and inconvenience. I would like to acknowledge that Nicky Reece did try to assist where he could, however the overall handling of this purchase and subsequent complaint was completely unacceptable. The lack of ownership, poor communication and repeated failures to follow through on commitments have left me with very little confidence in Evans Halshaw as a business. I would not recommend this dealership based on my experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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(View 14,968 vehicles in group)
