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Evans Halshaw Vauxhall Middlesbrough
Cambridge Road, Cargo Fleet, Middlesbrough, TS3 8AG
middlesbrough
4.3 (104,000 reviews)
Evans Halshaw Vauxhall Middlesbrough
Cambridge Road, Cargo Fleet, Middlesbrough, TS3 8AG
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Total frustration with this dealership. Multiple faults resulting in Multiple returns to dealership. Serious faults diagnosed by local technicians resulting in car being told to drive but only under caution as likely could cause serious issues including leading to possible engine replacement. Total disregard shown yet admitting to faults. Constantly told parts required but dealership trying to source cheapest price for parts. Six months later still no fix and frustratingly despite requests for updates no returns of phone calls. On looking at reviews seems is and has been similar occurrence with other customers. Irony is after writing this I may eventually get a generic reply from customer services asking me to detail all again. Have informed dealership my next steps likely to be referring to legal intervention and get Ombudsman involved.
Thay are all lovely when your looking to buy a car .Dont want to know after .DO NOT BUY THEIR WARRANTY. Its where they make thier money I paid nearly £1000 for 3 years warranty had another garage said warranty would cover. Then the guy says not covered and makes some excuse saying it was error on my part showed loads the video all said straight away what it was wish ii haf read reviews earlier shocking. I will never buy another car off them took it to independent garage after who said car had loads new stuff put in but there was obviously still an underlying problem I had to top up with oil every 3 months trying to get through on phone they dont answer. Never in all my years of having cars have I ever had problems like this one Took them 6 weeks before they could even take car to be looked
Purchased a 2018 Vauxhall Mokka X from this dealership, it was a part exchange in very good condition. Harry the salesman was extremely good and efficient at his job. My wife loved the car so we made a deal on Wednesday with an agreement that the car would be ready for collection on Saturday at 9:00am Excited to be collecting her new car my wife and I set out today (Saturday) to collect it. Driving from Wolverhampton to Stourbridge which is about a 40 minutes drive so it’s not down the road. Literally 5 minutes from the Kia dealership I received a text informing me that the car had an oil leak so we would not be able to collect it today. My wife was really disappointed, when I complained and ask if they could take some money off the price because of the inconvenience caused to us the sales manager said no, thus 1 star for customer service and satisfaction. They had the car from Wednesday to Saturday and only just discovered it was leaking oil. That leads me to believe the car had been parked up since Wednesday even though they assured us it would be checked cleaned and validated in time for Saturday.
We just purchased a new Santa Fe and the service has been fantastic. We had been looking for quite a few months and been back multiple times for test drives and asking questions. Cory, Matt and Dylan have all been excellent over that time. No high pressure sales. When we had made the decision and came in to place the order Matt and Cory went above and beyond, ensuring we got to see a car in the colour we were ordering, so we knew we liked it. From ordering to collection it was 2-3 weeks. We were kept informed and Cory has been fantastic as sorting out all the paperwork and answering the questions we had. The collection was perfect and everything was dealt with, ensuring we were happy. Great service and would recommend.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
