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I recently purchased a used car from Max Powell at Evans Halshaw, Chester. He made the process simple and enjoyable. I was very happy with the part exchange deal I was offered for my old car and I purchased a service and MoT plan for a good price.Max added in a minor damage repair plan free of charge. He also touched up the small stone chips that were on the bonnet. I am very happy with the service I received from Max and would recommend purchasing a used car from him.
I purchased a Citroen C5 Aircross from the Citroen Leeds dealership on 03/07/25. The sales ‘executive’ made a mistake and done the V5 before I collected the car and put the wrong address. He was assured that he could get it sorted. I am still waiting for this issue to be sorted despite being in multiple times to enquire and speaking to both business managers as well. I have now been informed the sales ‘executive’ has now left and I’m at a dead end because I refuse to pay for the dealerships mistakes.. The only person that seems to care is Robbie the service advisor and it’s not even his job to chase up!
I enquired on the Genesis website about a car, before the close of the day, they had replied and put me in contact with my closest local dealer. Ben called me we had an in depth discussion and arranged for a test drive. On the arranged day I arrived and everything could not have been more professional, the staff were welcoming, polite and attentive. everything was explained in intricate detail. at no time was any inkling of pressure was directed towards me to choose a particular spec of car. Ben, was helpful and a delight to discuss things with, he is now attempting to find the car within my specifications and price point. once this is achieved I will have no hesitation in making a purchase. an all round pleasant experience.
I exercised my legal right to reject a faulty vehicle (YG70 BHL) on 5 February. While the refund was eventually processed after escalation, the car still appears to be registered and taxed in my name weeks later and I am still awaiting a response from Head Office and despite this has still been relisted for sale on the dealership website. I do not leave negative reviews lightly, but this experience was unnecessarily difficult from start to finish. I exercised my statutory right to reject a vehicle within 30 days due to a fault. What should have been a straightforward process became prolonged and stressful due to poor handling and repeated communication failures at dealership level. The root cause was the way the vehicle fault was handled by the service team. I reported a rhythmic knocking noise under braking. I was initially told this was caused by a locking wheel nut and, once removed, that the noise was categorically no longer present. After I challenged this, I was later informed that the technician could in fact hear a “faint” knocking noise — which I would not describe as faint. The explanation changed only after push back. This inconsistency significantly undermined my confidence and ultimately led to my decision to reject the vehicle. Throughout the rejection process I repeatedly requested written confirmation of figures and arrangements. This was consistently avoided in favour of phone calls, leaving no clear paper trail and creating unnecessary uncertainty. Key issues included: • Refund figures verbally confirmed but not fully accurate • The vehicle being retained for four days before funds were returned • The £99 deposit not initially included in the refund • A separate promised goodwill payment not processed at the same time • No staff handover during absence, with management unaware a vehicle had even been returned • Inconsistent explanations regarding the fault • An inappropriate “God loves a trier” comment made during discussions about my statutory rights Meaningful engagement from senior management only occurred after formal escalation. That should not be necessary when a customer is exercising a clear legal entitlement. Once Head Office became involved, communication improved and the outstanding financial issues were addressed, which I appreciated. However, the situation has still not been fully concluded. Despite the vehicle being returned and the refund processed, I have still not received confirmation that the vehicle’s ownership has been transferred with the DVLA. As a result, the vehicle continues to appear registered and taxed in my name and I have been charged an additional month of road tax despite the car no longer being in my possession. I contacted Head Office again on 6 March requesting confirmation that the ownership transfer had been completed, but I am still awaiting a response. In the meantime, I have had to contact the DVLA directly myself to notify them that the vehicle was returned to the dealership in order to protect myself from further liability. I have also noticed that the vehicle has already been re-listed for sale on the dealership’s website while the administrative process relating to ownership appears not to have been concluded. Overall, this issue has now been ongoing since 5 February and should have been resolved properly by this stage. While I appreciate that Head Office previously acknowledged the situation and stated they expect higher standards, the continued lack of resolution and communication contradicts that position. I currently still await head office or dealership response, I hope this ultimately results in procedural improvements so that future customers do not need to escalate matters simply to obtain clarity and resolution.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(13,847 vehicles in group)
