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Evans Halshaw Ford Gainsborough
The Ford Centre, Lea Road, Gainsborough, DN21 1AF
gainsborough
4.3 (103,455 reviews)
Evans Halshaw Ford Gainsborough
The Ford Centre, Lea Road, Gainsborough, DN21 1AF
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I’ve had a shocking and unacceptable experience. After paying to reserve a car 6 days ago, requesting paperwork 5 days ago I still am yet to receive anything, even after waiting on hold for collectively over an hour throughout this week trying to contact you, as well as numerous emails. I made it clear that unless pre arranged I couldn’t answer a call due to work, spending all my breaks and lunches waiting on hold. Finally managed to speak to someone on Tuesday who assured I would be sent paperwork on Wednesday (yesterday) and I have received nothing. Sent an email yesterday requesting to cancel my order and refund my reservation fee as clearly my order isn’t manageable for this branch, and even that hasn’t been acknowledged.
Dear Sir, I have delayed writing this to ensure a clear and positive feedback on my visit today to your Citroen / Fiat site at Priory Park near Hull. I have found the other sites there to be helpful eg Kia from where I hire a Sportage. I had inquired previously about an appointment for servicing our Fiat 500 by phone. I was advised that an appointment was available this morning at 9:30 for a 2 hour wait. This I accepted and arrived on site at 9:20. This seemed fine although reception said they would seek to complete by noon. I assumed that they were covering the possibility of finding problems ( which they would advise me at the time as I waited). At 12:20 inquired about progress and given excuses, non of which related to the car( mileage of appro 2600 per year !!). By 12:30 I drove away with the service completed but not cleaned inside or outside since I was pushing to get away. I dont expect to be treated better than other customers. I had expected your showrooms to be warm but it was cold enough for my fingers to go numb. Please advise me why I should consider visiting the department , in any context in the future, when I consider that I was treated as a nuisance, rather that a customer. Regards J David Bannister, BSc, MSc CEng, MIET
Recently had my car serviced at Evan Halshaw Hyundai Gateshead and I'm really pleased with the whole experience. The service representative was friendly and welcoming, making the drop-off process straightforward and stress-free. The workshop engineer did a great job with the walkaround video, covering all the essential items and giving me a clear picture of my car's condition. While my car was being serviced, I was provided with a brand new Hyundai Inster as a courtesy loan car, which was a fantastic touch and meant I wasn't left without transport for the day. The service report provided afterwards was very detailed and easy to follow, giving me a thorough understanding of the state of my vehicle. Overall, a really positive experience from start to finish. I'll definitely be booking my next service here. Highly recommended!
I purchased a Porsche Macan online from Evans Halshaw BYD Chesterfield and was explicitly assured the vehicle was in excellent condition. This was completely untrue. After driving 2.5 hours to collect it, I was presented with a car that had a cracked windscreen, dangerous tyre sidewall damage, scratches, stone chips, and multiple undisclosed faults. The experience only got worse from there. Communication was consistently poor—calls ignored, no callbacks, and contradictory information throughout. At one point I was even sent an email confirming I had rejected the vehicle, which was entirely false and later dismissed as an “error.” Management made repeated promises to resolve the issues, all of which were either delayed, mishandled, or not carried out at all. Even after being told repairs were completed and personally checked, it was clear that agreed work had not been done. This was not just poor service—it was misleading, disorganised, and completely lacking in accountability. I have zero confidence in anything this dealership says. If you value transparency, honesty, and basic customer service, go elsewhere.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
