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Evans Halshaw Ford Chorley
Bolton Street, Chorley, PR7 3AL
chorley
Evans Halshaw Ford Chorley
Bolton Street, Chorley, PR7 3AL
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Evans Halshaw Renault Edinburgh Purchased 2018 S3 used Audi and was pushed to buy used warranty. Purchased car and warranty cash. Put car into the named workshop - 10 days to diagnose and change coolant pump even though water pump diagnosed by Audi. Service advisor Gregg Graham gave terrible customer service. Lied through his teeth and provided terrible customer service. Told us to come and collect car with the water leak. Failed to update and also cut off our phone calls inbound to check on progress even though he should have updated us. Worst garage I have ever dealt with!! Tried to speak to Service Lead or Branch Manager / Nobody available!!
I bought a car in September 2025, from the start this was a nightmare of a purchase. once they had received funds, nothing else seemed to matter. The car delivery was shocking leaving the car with no keys on my driveway. The electric car had no charger, no matts no boot cover. I was sent out a charger and boot cover - no matts. I complained about the noise the breaks made to which they took it in for service,- eventually as Wakefield which were closest to me were extremely rude and evidently didn't want to take the car in. therefore it had to go to the original branch. This alone was distressing enough. They said they would send me financial compensation due to the trouble and costs incurred while not having the car for over 2 weeks. However they re delivered the car and ghosted me. The breaks still made the same loud noise id mentioned. I've had the first MOT and it nearly failed the MOT. Advisory: service break imbalance requirements only just met. It would appear the breaking systems requires adjustment/repair. In terms of consumer rights as this isn't something which would incur within 6 months ownership and would have been present at the time of sale i am entitled to repair or refusal of the car. However my Jon.Lowe ( Christopher Lowe) has said that as it is an advisory this isn't included in my consumer rights, which is false.
Chloe at BYD Chesterfield was helpful and worked really hard to make sure everything went well. Even when there were a few minor hiccups she worked though them and sorted everything out. She ably helped by James as this was her first sale! And between them they did an excellent job.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
