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Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
chester
4.3 (103,455 reviews)
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
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Terrible company. Would never buy a car from them again. Sold us a faulty car, returned it and received £2.5k less than we bought it for, also sold us a miss sold guarantee that was not compatible with our type of vehicle, and also made us pay the towing fees to return the car. STAY AWAY
Avoid Vauxhall Hull – Dishonest pricing and zero compassion I originally ordered a new Leapmotor from Vauxhall Hull. After weeks of being unable to get a collection date, I formally cancelled the order. It was only then that the Sales Manager "woke up"—not to help, but to refuse my deposit refund. Because my mother was terminally ill at the time, I didn't have the energy to fight for my refund and reluctantly agreed to take delivery. The car was advertised nationwide at £279/month, which was the figure on my order form. However, the final finance agreement was snuck through at £288.53/month. I signed the documents on my phone in a hospital corridor while caring for my mother. When I noticed the discrepancy two weeks later and questioned Sales Managerl, his response was simply: "You should have checked." The lack of integrity and the "predatory" attitude toward a customer in a vulnerable position is disgraceful. Check every penny if you deal with this branch—or better yet, go elsewhere.
Wanted to part ex a mint fiesta 2020 and was offered £6000. The salesman then said they would sell it for £8700 so were making £2700 profit iff me. What a joke, reall really annoyed they would try and rip me off like this. I went yo another dealer and got £7500. Bit of a difference. How many people are they robbing like this. will never go there again, bought 3 cars from them in the past with part ex and always treated well. I am going to get there standard response now. Visit our customer service department, i have and guess what, they have not replied. Avoid if possible.
Excellent service as usual. from meeting and discussing with Debbie at reception and also while booking the car in. The whole team were very friendly, they kept me up to date with things they found and were very helpful and went above and beyond to help if i needed it. I always feel confident when leaving my car with them.
I'm genuinely appalled - I didn't think a big company like Evans Halshaw would actually try to scam us like this. We were directed to Evans Halshaw for a car warranty repair. We had to wait nearly 2 weeks for an appointment for a simple issue. Staff were so rude upon arrival because we went to the "wrong desk". We were eventually told that despite having a warranty, we would have to agree to pay £156 for a diagnostic if the warranty refused to cover this... £156 is absolutely ridiculous for this service, (later confirmed by another garage who only charge £25 for this). £156 is actually above the limit that the warranty covers; so why are you asking customers to pay more than you'd claim from the warranty company? We found out why... Despite verbally telling us the cause is mechanical failure, Evan Halshaw wrongly reported the cause as wear and tear (which the warranty obviously won't cover). My guess is they did this on purpose because they know they'd get paid more if the warranty refused to pay out. Surprise surprise, the warranty company refused to pay out, and we were left unable to start a new claim for the same issue. So Evans Halshaw had invalidated our warranty, left us with £156 to pay, and the repair was still not done. They told us on the phone that we would not be able to pick the car up until the £156 is paid, they also offered us the privilege of paying for the repair as well! This is after THEM doing the diagnostic wrong. We spent hours on the phone to them over the course of 3 DAYS, and we were left without a car the whole time... they didn't give a monkeys. We eventually threatened to use another garage, they jumped at the chance to wash their hands of the mess they'd made and backed down. When collecting the car, they were intimidating, sarcastic and tried to make us feel guilty. They also refused to tell us where they had parked it, the car park is huge and it was the final kick in the teeth to make us search the whole car park. Dashcam footage from the repair showed that they actually took it back into the garage exactly when we arrived, only to drive it back out 20 mins later, making us wait even longer for nothing. There was also other footage missing from the dashcam. We also got the car back with 20 miles less fuel than when we dropped it off, which is strange considering there's dashcam footage missing. Another garage did the simple repair for us the same day with no issues whatsoever. Overall, Evans Halshaw is utterly despicable, I would avoid them like the plague, I would never use them for repairs or car purchases if this is how they treat people.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
