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Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
chester
4.3 (104,000 reviews)
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
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Buying the car was fine but as picking the car up was told they could not find the spare key and would phone me the following day 2 weeks passed and nothing so after 9 phone calls to the garage they finally phoned me to say they were now looking for it and nothing since , been in touch with complaints department 3 times and nothing from them either, getting the sale then ignoring the customer seems normal for this garage.
Warning: Poor Customer Care Despite Serious Faults I purchased a car from this dealership, and within 5 months the injector failed, followed by complete engine failure at 12 months (36,000 miles). Despite an independent engineer’s report showing that the engine had been incorrectly repaired prior to my purchase, the dealership refused to accept any responsibility or offer assistance. I had to rely on the finance company to resolve the situation. For a dealership of this size, this behavior is absolutely shocking. It’s clear they are more concerned with sales than with supporting their customers. Please exercise caution if considering buying from especially when they are selling vehicles with faulty engines and getting away with it.
So iv possibly had the worst experience at this store from start to finish. I purchased a pegeout from perrys vauxhall over the road, who I will always purchase from. Had it serviced there and they told me my wet belt is cracking and swelling at 52000 miles. So took it over the Evans halshaw over the road as its still under manufactures warrenty. They checked the belt and told me it wasnt swelling just cracking and if I want it replaced it'll cost £1490,(I have photos of my belt that has been taken off that they said wasnt swelling, but you can clearly see it swelling) which i think is just ridiculous they are happy to see a belt cracking and leaving parts of rubber falling off the belt and running round the engine. I then had the engine management light come on for a pre-cat fault the car was booked in for some work for 2 days (tues and wed) anyway so they was going to diagnose this fully when the car was in for the other job. However for some strange reason they decided the diagnose the engine management light on the last of the 2 days (wednesday) meaning that when they needed to order a part for that issue it wouldn't arrive till day 3 (Thursday) it needed a oxygen sensor replacing. The part had arrived Thursday monring prior to 11:50am as I rang the store that morning and they said it arrived. I mentioned on the phone that, can they ring me as soon as its done as I need the car back as I use this for my job. They rang me at 5:05pm! Not sure in what world it takes 5 hours to fit an oxygen sensor. So because of that I had to have a last minute extra day off work not earning any money because of this store and there decisions. I mentioned this to the manager and was told she'll look into it. Id never been to this store before in my life, the impression iv been given from peugeout and this store in particular, I will be steering clear from ever purchasing a peugout and a car from this store in the future.
My 'walk in customer' experience of viewing, testing and subsequently coming to a part-ex deal agreement on a dealer approved used BMW from Evans Halshaw in Chester has been very good. Sales representative Max has been excellent throughout all of my three visits leading to the sale. I found him very polite and easy to converse frankly with. He was also very patient and helpful when I had a delay with insurance procurement.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
